2/10 Terrible
Jessica P.
5 Jun 2023
Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
Cockroach problem- known and not addressed and more
Property not as advertised, but as presented in May 29th review (wasn’t posted until after my stay). Reported the live cockroaches within hours of arrival-reply was this couldn’t be true as cockroaches were rare in Colorado.Was asked to send pictures. After pics were forwarded, reply was that they would send an exterminator, nothing else. That evening, with more sightings/pics sent, management replied offering a refund so I could find other accommodations, now close to midnight of 2nd night of a 3 day stay and no exterminator. To see the last person who stayed had same complaint, mngmt reply the issue was remedied is unacceptable. Took pics to convince the agent that they were roaches, apparently they rented unit knowing there was a pest issue. Other notable defects inc exposed electrical wiring (cables traversing through drilled holes in the walls), cracks in kitchen tile floors with spalding tile (gross unevenness of the floor), unplumbed doors that would not close and squeaked, several burnt out bulbs, frankly hazardous access to basement (door opening into handrail, uneven/ slanted stairs), fridge w/o operating ice maker or water dispenser, kitchen ants and NO out yard maintenance. Interrupted stay for hot tub repair, roof inspection. Final afternoon of stay pest control arrived unannounced telling us we would need to vacate premises for several hours- without opportunity to prepare our stuff or plan to vacate. Beyond comprehensible that vrbo promotes such a property.
Jessica P.
Stayed 3 nights in Jun 2023
