4/10 Poor
Kevin c.
20 Jul 2023
Disliked: Communication, location
Bad appliances. Dishwasher caught on fire
First day we got there we ate and put dishes in the dishwasher. Before bed we debated about running it but decided to wait until morning after breakfast. Next day after breakfast we started the dishwasher. And immediately we started smelling something burning and smoke was coming out. Then we opened it to make sure there was nothing melting and there wasn’t so we started it and it started burning again. So we opened it. And turned it off. But every time we tried to close the door it started burning again but if we left it open it the alarm on it would go off and not stop. We called the office number multiple times. The first time she told us that the problem had already been reported and they had a work order to fix it on Monday. It was Sunday. I am upset that my entire family which is My husband and I and our kids and grandkids could have burned up in a fire if we had run the dishwasher on Friday night and there was no note, no email, no text or phone call, that the dishwasher was broken and could catch on fire. No one thought to notify us, fix it, or even turn the breaker off. And we called on Monday many times and left messeges stating this is urgent. No answer and no one came on Monday. We called Tuesday, no answer and no one came. Wednesday we called and a guy came out. He opened the door panel and black debris fell out and the wires were melted. He turned turned the breaker. So no dishwasher for the week. Oven burned food on bottom before being done.
Kevin c.
Stayed 7 nights in Jul 2023
