2/10 Terrible
Donna H.
7 May 2024
Disliked: Check-in, communication, location, listing accuracy
Rustic
Our experience started upon arrival to the address. The “rustic” building is located in a rather rundown section of Reno. Even our Uber drivers were surprised we were staying there. First we were greeted by a man yelling at us from across the street wanting to pay us to take him to cash a check. We had not received check in information and had to contact the manager for instructions. The manager directed us to apartment #2 and after several attempts to enter the code, he realized he had us at the wrong apartment. The inside of the apartment was relatively clean but furniture, carpets and blinds were quite worn, stained or broken. I took pictures for fear of not getting my deposit back. The homeless/mentally ill were quite prevalent in the neighborhood. One afternoon we were greeted by a man sitting on the steps of the building yelling and screaming he wanted to kill someone. We came home later to find mail scattered around the lawn and a metal decoration torn to pieces. This was all reported to the manager via email with no response. Also, due to unseasonably cold weather we attempted to turn on the heaters without results. A call to the manager and two calls to the emergency number went without a response. On our last evening, we finally did figure out how to get heat in the bedroom. I have stayed in several VRBOs and have never had a bad experience until now. I could not in all good conscience recommend to apartment to anyone.
Donna H.
Stayed 3 nights in May 2024
