Our romantic birthday getaway turned into a horrible experience.We drove five hours across the island for a romantic birthday surprise for my fiancé. Upon arrival, we noticed ants on the couch, spiders, and an empty can of Raid near the entrance. Early in our stay, we also saw a huge cockroach on the floor and killed it. We were disgusted, but understood we were in a tropical environment and were still willing to stay. Later, while getting ready for bed, we moved the pillows and saw another huge cockroach crawling from underneath them. That was my breaking point. It was after 2 AM. I was horrified and considered sleeping in our car. I laid on the edge of the bed so I could see what was around me while my fiancé positioned himself around me as a barrier because I was afraid of what else might be crawling in the bed.We recorded everything and immediately sent the videos to management. The next morning, their representative offered to fumigate. I declined, booked another property in Cap Cana, checked out, and requested a refund. He said he would speak with his boss and follow up.He never did. Despite previously communicating regularly, management stopped responding, while our VRBO reservation remained active.I also paid 85 for a birthday decoration consisting of a few balloons and a bottle, but that became the least of my concerns.The roach in the bed was horrifying. Management knowing what happened and then ceasing communication was unacceptable and unprofessional.