Lower Deer Valley Condo | Walk to Lifts I Managed by Park City Lodging

We are thrilled you had a wonderful time in Park City! Thanks for staying with us and please let us know if we can ever host you again.

Thank you for taking time to review your stay. As a property management company, we are required to have guests register with us prior to providing access. Our Guest Registration allows us to provide Electronic Check in so guests can then go directly to their lodging location without making a stop at our offices. We apologize if the process felt overbearing in any way. Because it is important to have the information PRIOR to your arrival, we do reach out about 2 weeks before your arrival date. We do hope that you enjoyed your stay and look forward to hosting you again.

Thank you for taking time to review your stay. We appreciate hearing from our guests as it helps us improve our rental properties and the guest experience. We understand that having a storage container might be helpful, BUT plastic containers are not a great option in a rental property. Smells and stains tend to get "trapped" in the plastic fairly quickly and they have to be discarded. We will definitely look at the property for needed updates and make recommendations to the property owner.

We’re really sorry this trip didn’t come together as planned. We truly want our guests to be protected from situations like this, which is why we highly recommend purchasing travel insurance. This is designed to provide reimbursement when plans change due to unforeseen circumstances and includes a snow clause, covering cancellations when less than 50% of the resort is open. We also send a travel insurance reminder after booking so guests have another opportunity to secure coverage. Because your reservation fell within the non-refundable cancellation period, we were unfortunately unable to offer a refund, as those dates are held exclusively for your stay and we are contractually obligated to pay the homeowner. While Deer Valley Resort did close on March 28, the day of your scheduled departure, in house guests continued to enjoy spring skiing and other seasonal activities throughout the area. We appreciate your feedback and are sorry again that your trip did not go as planned.

Thank you for taking time to review your stay at Powder Run. We apologize if anyone at our company gave you the impression that we do not respond to guest requests. There are time periods (end of day) when the traffic levels are very high and it is difficult to get to many of our properties quickly but we will always get there! I do see that firewood was delivered to the property twice during your stay. We will check into the Wi Fi at the property with the provider and see why it may have been slower than normal. It is a shared service and sometimes when there are a lot of users it can be slower. Again, we apologize that your stay was not what you expected but assure you and others that we will be addressing all of the concerns that you have brought to our attention, including guest service!

Thank you for the great review and personal experience being able to easily walk to the lift. Hope to see you again soon!

Thank you so much for the kind and helpful review. We hope to see the entire family again next year!