Perfect Retreat on the Gulf of Mexico

Thank you for bringing this to our attention. We sincerely apologize that the pull-out couch didn't meet your expectations—that's not the standard we aim for, and we'll address this immediately with our maintenance team to ensure it's cleaned and repaired. Regarding the elevators, we understand how frustrating wait times can be. Unfortunately, elevator maintenance and response times are managed by the building's shared systems, which are outside our direct control. However, we've noted your feedback and will raise this concern with building management. We'd love the opportunity to make things right. Please reach out if there's anything we can do for you.

Thank you for sharing your honest feedback—we genuinely appreciate you giving us another chance. We're truly sorry the property fell short of your expectations this visit, especially after such positive memories from years ago. The maintenance issues you described in the condo and the cleanliness concerns throughout the common areas are unacceptable, and we understand how disappointing that must have been for a getaway you were looking forward to. Your observations about the parking garage, elevators, and pool deck maintenance are valuable, and we're taking them seriously. We're sorry we couldn't deliver the relaxing experience you deserved. We hope the beautiful beach and weather at least provided some bright moments during your stay. Thank you for your patience and for the opportunity to do better.