Sleepover | Ideal 2BD/1BA Condo - Downtown SGF

Thank you for your feedback. We take claims like this seriously, and after reviewing our inspection records, housekeeping logs, and communication history, we must respectfully disagree with several of the statements made. First, the unit layout and furnishings match the listing photos. We do not digitally alter our images, and the bedroom setup, including the number of nightstands, is accurately reflected online. Bed frames and mattresses are routinely inspected, and we have no maintenance reports indicating any structural issue or excessive noise with the bed in this unit. Hangers are stocked in both closets prior to each arrival. If any were missing, we would have gladly delivered additional ones immediately had we been notified during the stay. Regarding the towels, our linens are professionally laundered and inspected before being placed in the unit. We were notified of a concern and promptly provided replacements as requested. There were no prior or subsequent reports of odor from this property, and the home is strictly non smoking. The kitchen is accurately described in the listing amenities. If a microwave is not listed, it is not advertised as being included. We encourage all guests to review the amenities section prior to booking to ensure the home meets their specific needs. As for the dishwasher and trash concerns, the unit was cleaned and inspected before arrival in accordance with our standard turnover procedures. We have no documentation supporting that trash was left behind, and there were no maintenance reports regarding the dishwasher condition during your stay. We stand behind the cleanliness and accuracy of our listing and would never knowingly allow a guest to check into a home that did not meet our standards. If anything had been brought to our attention that required attention beyond what was already addressed, we would have resolved it promptly. We appreciate the acknowledgment of the great location and remain committed to providing a consistent and well maintained experience for every guest.

Thank you for your feedback. We do not agree with the claims made in your review. The unit was professionally cleaned prior to your arrival and inspected to ensure it was in proper condition. There were no reports of an insect issue before or after your stay, and regular preventative pest control treatments are performed. The kitchen inventory matches the details provided in the listing, and no microwave is advertised or included as part of the amenities. At check-in, all furnishings, including the bed, were in good working order, and when you reported a concern, it was addressed promptly the next day. The property’s location, size, and amenities are consistent with the listing, and we believe the condition and service provided were accurately represented and met the standards described.