Private Green Mountain get-away with pond in Ripton*

Thank you Danielle for take care of our property, we really appreciate. Happy to host you anytime. Jose

We are truly sorry this guest’s experience didn’t meet their expectations. We did actually refund more than one night, and more than recommended by VRBO; however, this review was unfortunately written before the conversation was concluded. We take all concerns seriously and responded immediately when contacted, sending our property manager to the home swiftly. Unfortunately, the guest had already left, so he was unable to assess or address their concerns together. Our property manager had prepared the house and followed up, and found no odor or evidence of rodents. To ensure the comfort of all future guests, we brought in additional independent checks, including licensed contractors, multiple individuals with varying allergies/sensitivities, and our year-round professional pest control service who all confirmed no evidence of activity, and that we already follow best practices for forest properties by sealing everything we can, using the photographed deterrents (of which there are about 8, not 25, as it's one for each room) and we hire professional year-round monitoring. Because the property is nestled in the forest, we are disciplined and equipped with extensive preventive measures. If any additional preventative measure is recommended, we are always open to implementing it. We’ve hosted many happy guests over the last 10 years, including our next guests who were fully satisfied with the condition, and were disappointed they couldn’t check in earlier because proper protocol was not followed. We were surprised that a review was posted while our communication was still ongoing and, while we regret that this guest’s stay was cut short, we did issue a refund exceeding VRBO’s recommended amount. We care deeply about our guests’ comfort and work hard to provide a peaceful, well-maintained retreat for everyone who visits, as is reflected by over a 10 year history of great reviews on multiple rental platforms.