Verified review
2/10 Terrible
Josephine L.
14 Sept 2026
Disliked: Communication, listing accuracy
UNSANITARY CONDITIONS & UNACCEPTABLE HOST RESPONSE - AVOID THIS PROPERTY Our party of 4 booked a 4-night stay but the conditions were so unhygienic that we suffered extreme anxiety, lost an entire day of our Hawaii trip dealing with the fallout, and felt forced to vacate after just one night to stay at a separate hotel. 1.Cockroach Infestation: We found live cockroaches inside the unit. When confronted, host Matt explicitly admitted that the building manager had pest control treat the common areas just the day before we arrived. Despite knowing the building had an active pest issue, he rented the unit out anyway, then BLAMED our party for bringing them in.2. Broken Amenities: The sofa bed was completely unusable—it was deeply uneven, sank to the frame, and had metal mattress springs poking through the fabric into our backs. The shower knob was loose and broken, completely cutting off our hot water.3. Hidden Fees & No Support: We were hit with a mandatory insurance damage fee despite the unit being delivered to us in a broken, sub-standard condition.After checking out early due to these health hazards, both the host and customer service completely stopped communicating and ignored our emails. They spent an entire day avoiding our refund requests and only finally responded when warned them I was filing a complaint with the BBB. Even then, they only issued a partial refund and sent final warning to give my remaining refunds. Save your money and health. do not book here.
Stayed 4 nights in Sep 2026