The host was very unresponsive. We tried to contact him multiple times before our stay, and it took days to get a reply.He was supposed to send the check-in information at least 24 hours in advance but never did. We reached out again at that point and still received no response.On the morning of our arrival (check-in was scheduled for 4:00 PM), we went to the resort to confirm our reservation, but they had no record of it. We continued trying to contact the host all morning with no success.We contacted VRBO, and they confirmed that check-in details should have been sent in advance and that this situation was not normal. They also tried to reach the host for several hours, escalating the issue, but could not get a response.Around 1:00 PM, since no one could reach the host and the resort had no reservation on file, VRBO approved a refund and offered to help us find another place. We started looking, which was very stressful and difficult at the last minute.Then, around 3:00 PM—just one hour before check-in—the host finally messaged us saying the reservation was now available. There was no explanation or apology, just instructions to go to the front desk.Since we hadn’t secured another place yet, we canceled the refund and kept the reservation. Still, this was a very stressful experience that cost us valuable vacation time.