Host was nice and communicative upon check in. Location is exquisite; right by grand central station to get around! However, there were a few things that dropped stars in our rating: windows do not lock (though we are up two levels), a used wash cloth was crusty and rolled up on the toilet, hair was left on the shower walls, the smoke detector was broken open (not working), and the upstairs neighbors screamed arguing at 3 AM waking us up (though other than that it was quiet).