10/10 Excellent
Lucero C.
22 Jul 2025
Liked: Cleanliness, check-in, communication, location, listing accuracy
Amazing experience for our huge family 2025 trip !!
Our stay at this Airbnb was truly unforgettable! From the moment we booked, communication was excellent — available 24/7 and always helpful. The home itself was beyond our expectations: sparkling clean, beautifully maintained, and located in a safe, peaceful community just a short walk from delicious local food spots and Tulum Avenue.The house was also very kid-friendly, which was a huge plus for us — we had 9 children with us, ranging from all ages including an infant, and the property even provided a playpen for the baby. It was spacious and comfortable enough for everyone to feel at home.The amenities were perfect — we had everything we needed to cook (pots, pans, utensils, etc.), and the pools were always clean and inviting. The property also has a security guard on duty at all times, which gave us even more peace of mind during our stay.A huge shoutout to Pili, the property manager, who went above and beyond. She was incredibly communicative and helped us organize a surprise proposal, booking a photographer, videographer, and even a decorator for the big moment. She even tried to help us secure a mariachi band — truly above and beyond.We couldn’t be more satisfied with this stay. It felt like a luxurious getaway with the warmth of being cared for. Highly recommend to anyone visiting Tulum — especially families!
Lucero C.
Stayed 5 nights in Jul 2025
