4/10 Poor
Erica M.
15 Jul 2025
Liked: Listing accuracy
Disliked: Cleanliness, communication
The owner alerted me to road closures that would negatively impact our stay, which I appreciated. However, when we approached the house, it was clear that no one had entered in a while. Phone books were weathered outside, mail was loose in the mailbox on the wall. Thick cobwebs were in places like the door jam. We had a 90 drive to the house, so we did use the bathrooms. I discovered the bathroom soap dispenser was empty and there were dead bugs in the sink basin. The shower had two dead black wasp/hornets and hundreds of little black bugs, many crawling around. There was a cheese stick between the couch and end table, probably left from a prior guest, but should have been found by the cleaners. I bent down to pick it up and spotted a few dead bugs in the corner behind the table. We then noticed dead bugs in every room along the walls where there was tile. One bed downstairs had all 4 pillows on one bed and none on another. That's when we wondered if the home had been cleaned between guests. The owner said the house was cleaned on June 26th, but honestly there were so many dead bugs in every room that the kids and I couldn't get comfortable bringing our stuff in the house. The owner asked for photo proof but my app doesn't have a paperclip or plus sign to add photos. I offered to email or text them but all communications go through VRBO. Said they would send a cleaner but if I chose to leave the house I need to contact VRBO for further support. WE LEFT / REFUND REQUESTED
Erica M.
Stayed 4 nights in Jul 2025
