Hot Tub & Grilling Area: Keystone Townhome!

Glad you enjoyed your stay . We were unaware of the ice maker issue and will have it corrected . Thanks again

Hi Janet, we appreciate you sharing your experience, and after sending your feedback to the homeowner, they’d like to offer the following insights: -The home is located at a higher elevation, which can make certain activities feel more strenuous, especially when carrying luggage or groceries up the stairs. -We haven’t had any prior concerns regarding the outlets, but we’ll have them inspected to ensure they’re functioning properly for future guests. Thank you again for your feedback, and we’re glad you found the home clean and well-stocked. We hope to have the chance to host you again in the future!

Hi Michelle we’re so glad you enjoyed the location , but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following: -We frequently visit the property throughout the year and have not experienced any issues with the outlets accommodating devices such as iPhones or computers. If any problems had arisen, SCMR, our management company, would have been happy to address them promptly. -As for the unit being described as 'dated,' the property is represented accurately in the listing photos, with the only update being a new bedspread in the master bedroom. -Lighting has never been a concern for previous guests, and the kitchen is fully stocked with utensils. A recent review also praised how well-equipped the kitchen is. We are committed to providing an exceptional experience for all our guests and take pride in welcoming many more, as reflected by the positive feedback we consistently receive.

Hi Michelle we’re so glad you enjoyed the location , but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following:-We frequently visit the property throughout the year and have not experienced any issues with the outlets accommodating devices such as iPhones or computers. If any problems had arisen, SCMR, our management company, would have been happy to address them promptly.-As for the unit being described as 'dated,' the property is represented accurately in the listing photos, with the only update being a new bedspread in the master bedroom.-Lighting has never been a concern for previous guests, and the kitchen is fully stocked with utensils. A recent review also praised how well-equipped the kitchen is.We are committed to providing an exceptional experience for all our guests and take pride in welcoming many more, as reflected by the positive feedback we consistently receive.

Hi Tim, the right vacation home is everything, and we're disappointed if this wasn't the one for you. The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: - The appliances are in good working condition: the Whirlpool refrigerator is 4 years old and the microwave is brand new. - There is more than enough silverware for a unit designed for 4 guests. - The mattress is 3 years old; however, we apologize that this specific mattress did not suit your personal preferences. - As we mentioned before your check-in, there was a missing chord on one of the window shades, which has since been fixed. - The carpet had been checked before your arrival and found to be completely clean. - The water heater is 2 years old and we have never had a complaint regarding hot water. We do all we can to make it the best possible stay, and we look forward to this property hosting many satisfied guests.