4/10 Poor
Andrea
19 Aug 2025
Disliked: Communication
Just terrible experience! Check in info was NOT sent prior to arrival as said on the listing. Arrived at 2:00 pm expecting to go right in since that was the time for check in, the guard was rude to us even before getting out of my car to request access. I gave him the info for my reservation and he said there was no record on his end and he couldn’t let me in, he told me to contact the property manager, which I couldn’t do because the cellular reception there is terrible!!!!!!! I asked if he couldn’t contact them for me since I had no service or WiFi. He was just not helpful. Mind you, it was hot and humid; I had both of my kids in the car and my elderly mother.
After finally getting cell reception I made several call attempts without any luck. So I messaged the property through WhatsApp, took a while to reply.
Had to go back and forth with the guard because he just refused to let us through. Didn’t even let us park near the entrance. When he asked which condo we were on and I told him the dream haus he says “that’s on another entrance through the back! You have to go around. You can go walking!”
IT WAS NOT!!!!!!! I walked about 30 minutes around the property UPHILL!!!!!!!! Without water. I began having an asthma attack. It was horrible. That man was horrible. Once I arrived to the top of the property a kind man (the upper tower guard) assisted me to sit down and gave me water. I explained the situation and he helped. We were inside the Condo almost 3:00. NOT 2 as advert
Andrea
Stayed 3 nights in Jul 2025
