The" Hawks Nest" offers the Best Views In The Valley

We are sorry your stay did not meet expectations, but 'as owners' we pride ourselves in easy communication with all of our guests. What we cant do, is "your" due diligence for you...before booking. At no where in our listing is AC mentioned. 98% of high elevation mountain properties do not have AC in this region. If this was such an important issue for you, you should have simply asked, like all other guest do before booking. We are also not mind readers, so unless you ask about roads and tell us you are riding motorcycles, there is no way for us to know. Once again, if it was a concern all you had to do is ask in advance. You may also want to also be honest about how many people were on the booking and twice the amount showed up for the stay. We have rented for 10 years and never had guest complain about things mentioned in your review. We take all complaints into consideration as our goal is to always be better. This is how we maintain our 5 star rating. Thank you for your input.

Hello Shelley,     Thank you for taking the time to review our property.  This helps potential renters make a decision about where to stay and also help us, as owners know what we can improve upon.  We are sincerely sorry you had to take time out of your stay to contact our property manager Hunter Gardner not once, but twice about him forgetting to turn the water freeze valve on outside and not giving you the internet code upon arrival.  We will be contacting him to make sure this does not happen in the future and make sure he steps up his management of the property.  It is unacceptable, and part of his job.  We are doing some additional upgrades this year and would like to invite you to stay again with us.   Thank you again for bringing these things to our attention.  We strive to make your vacation a memorable experience and hope you will stay with us again, and also tell your friends and family about our place.  If you have any further suggestions and could help us improve with our property management please do not hesitate to contact us direct ...we would love to hear from you. Thank you again for choosing our little piece of Maggie Valley to make your vacation stay.                                                                                             Sincerely,                                                                                                        Christine and Joel Wallace (owners)

Thank you for your response and review. I'll try to address all your comments. The kitchen is organized after each check out. It may not be organized like your kitchen at home, but you have the option to place things where you would like them during your stay. The coffee pot has a large laminated instruction manual placed right beside it and works like most Keurig and standard coffee pots on the market. You also have the option to call out property manager at any time to help guide you through the process. The property manager was not contacted for help. We did find a slow leak in the hot tub and it has been addressed. The driveway is like any mountain home, usually pretty steep and gravel. The reason these are not paved is because paved roads tend to ice in the winter and prevent access. Gravel roads have more traction in icy conditions. I think you did what we warned about in our "driving directions" we provide before arrival. That is, stopping going uphill or not keeping forward momentum can get you stuck. Here is a copy of those directions taken from our pre arrival info email you received : Driving Instructions: The drive is a fairly steep incline so it is recommended you manually put your car in the lowest gear (1st 2nd) or 4 wheel drive low. Two wheel drive vehicles can make it fine in lower gears. Just take your time and watch for oncoming traffic, wild life, and people walking. If you meet an approaching car on a narrow roadway, the vehicle that is closer to a safe place to pull over or driveway to pull into must merge and give the vehicle without this option the right of way. If you are towing a trailer, We would not recommend anything larger than a 4X8 open trailer, unless you have a large 4 wheel drive. The turn around area is limited and larger trailers could be a problem. Talk directly to the property owner if you are pulling any size trailer before attempting. When leaving the cabin keep your car in low gear or second and get some momentum to get up the steep gravel drive. "Do not stop going uphill" on steep gravel inclines anywhere unless absolutely necessary, or you will spin your tires or run the risk of getting stuck. It also tears up the roadway and driveway. After that, it is all downhill. Our property was booked solid the entire season and unfortunately you were the only guest to get stuck. We have a HOA and do our best to keep roads and drives in the best condition between rain, snow and some bad drivers.