2/10 Terrible
Rachel
2 Aug 2022
Disliked: Cleanliness, staff & service, property conditions & facilities
This was one of the worst hotels I've ever stayed in! Right from arrival it was dreadful. Approaching the filthy glass front doors there was litter everywhere and dilapidated artificial flowers. Inside was dark and dingy with a dreadful musty smell. There was no reception desk, you have to take the lift to the first floor to check in. The woman on the desk didn't even smile when I approached. She asked for ID so I gave her my passport which she rejected and requested a driving licence. She then wasn't happy with that as it wasn't a proper one. Yes it was but it's British not US! It was then another lift trip up to the 3rd floor to our room. The corridors and lift smelt disgusting as did our room. Nothing felt or looked clean. The paint on the walls was chipped or peeling, the furniture was all chipped. The windows were held together with tape and plastic bags The towels were thin and stained. The freezer part of the fridge had some food welded to the top and the fridge froze our bottled water. The carpet was revolting, dirty and soiled. The beds creaked and the linen wasn't white any longer. The gym and hot tub were closed. Breakfast was foul with out of date muffins, cold coffee and the juice machine was so watered down it was literally coloured water. The breakfast room was filthy and smelt revolting. I cannot believe Expedia even offer this hotel on their site. I'd give it zero stars if I could!
Rachel
Stayed 1 night in Jul 2022