It was a beautiful chalet, the chalet itself meet my expectations, however the overall cleaning of the chalet was acceptable not exceptional. I was extremely disappointed with the fact that when we arrived the spa had a brown scum around the tub. I had chose this chalet specifically for the access to the lake front and the spa. I wanted to use the spa specifically as I suffer from extreme arthritis and was looking forward to relax in the spa. We reported it to Onyx customer service however, they replied promptly but unfortunately we were leaving the next morning at 11:00, I spoke with Mark he told me someone would come that afternoon but I felt it was not necessary since are time was almost over and we were entertaining our children on the lake at this point. This was also our first experience with chalet rentals.We did however, had a memorable stay with our grandchildren, they had a blast.Thank you,Kind regards,Ronald and Sandra