Holiday Home “Villa Piedra Blanca” with Pool, Garden, Terrace & WiFi

Dear Koen Thank you for your review. We are happy to hear that you liked the surroundings of the house. The mattresses are quite recent, although it is true that it is hard to accommodate all our guests when it comes to this, as some will prefer a firm mattress when others like very soft ones. We hope that this didn’t bother you too much. We regret that the property did not meet your standards of cleanliness; it is cleaned thoroughly before and after each booking, and we have had no other comments regarding this. The cleaning service is done professionally. The agency can be called back on request if needed. The kitchen is equipped with the essentials needed for a holiday. Should you find anything to be missing or in need of replacement, the home owner, Anna is available to help. We are sorry that the pool pump wasn´t working during your stay. Unfortunately, despite our best efforts, sometimes things can go wrong. When this happens, we do our best to put things right as quickly as possible to minimise any disruption to your stay. Feedback is always appreciated, as it helps us to improve our services, and we hope we can welcome you back to a Bookiply property in the future. Best regards, Anna and the Bookiply Team.