4/10 Poor
morag m.
12 Apr 2022
Liked: Check-in, communication, location
Disliked: Cleanliness
Golden wedding celebration
Arrived at property and was greeted by santiago who was lovely and showed us round . Villa pool and gardens are lovely. On arrival the first thing noticed was that villa was very musty and not aired. On further inspection the villa was in need of a lot of tlc. Furnishings very grubby and bedding although clean were washed out. Bathroom on ground floor in need of complete refit as shower unit filthy mould on tiles and base and could not be used even after cleaning . Upstairs bathroom was OK but again shower cabinet and seals in need of deep clean. All internal doors and light switches dirty and had not been cleaned for months. The so called bedrooms off kitchen are 2 beds in storage area and so could not be used . Barbeque also dirty and could not be used was told new one ordered but did not arrived so this spoiled enjoyment of garden entertainment . New appliances in kitchen but oven has been moved onto high wall cupboard why?? and unable to reach controls and to clean which is just rediculous. Also only 1 cooking tray so was not brilliant as we did not have use of barbecue. Microwave needs replaced as stained and rusty . We had decided earlier that we were not going to stay and complained to agent and arranged to stay one night but unfortunately could not arrange another villa for 10 at such short notice and had no option but to stay . We then had to spend 2 days cleaning the villa to a reasonable standard. As this was our actual golden wedding celebration with family it was completely ruined and I spent several hours in tears and disappointment . I can also accept villa being a bit tired but not the cleanliness and owner really needs to rectify these issues as soon as possible as it is a lovely property.
morag m.
Stayed 10 nights in Apr 2022