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2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio

Photo gallery for 2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio

111 Pilot House
111 Pilot House
111 Pilot House
111 Pilot House
111 Pilot House

Reviews

8.2 out of 10
Very good
2 bedrooms1 bathroomSleeps 6

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi

Explore the area

View in a map
Miramar Beach, FL
  • Place, Baytowne Wharf
    ‪1 min walk‬
  • Place, Sandestin Golf Resort - Raven, Burnt Pine, Baytowne, The Links
    ‪2 min drive‬
  • Place, Grand Boulevard at Sandestin
    ‪3 min drive‬
  • Airport, Fort Walton Beach, FL (VPS-Northwest Florida Regional)
    ‪43 min drive‬

Rooms & beds

2 bedrooms (sleeps 6)

Bedroom 1

1 King Bed

Bedroom 2

1 Queen Bed

Other Space 1

1 Double Sofa Bed

1 bathroom

Bathroom 1

Bathtub or shower · Toilet

Spaces

Deck or patio
Kitchen
Balcony
Outdoor play area
Garden
Dining area

About this property

2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio

**Must be at least 25 years of age to rent this property.
This property is located in Sandestin® Golf and Beach Resort. *

111 Pilot House at Baytowne Wharf
Complimentary Tram to Beach! Tropical Pool, Hot Tub, Patio
Brought to you by Beach Blue Properties.

Completely renovated and beautifully furnished! This lovely 2BR-1BA Pilot House condo is located on Baytowne Wharf Boulevard in The Resort! With two bedrooms, a fully stocked kitchen, a family area, and one full bathroom, this property will comfortably accommodate up to six guests.

Our stylish family room is tastefully designed with comfort in mind, and features plenty of seating for everyone, a large HDTV, and a sleeper sofa plus complimentary WIFI. The fully stocked kitchen provides all the dishes, cookware and gadgets you will need to prepare a meal for guests. There is dining seating for six guests and kitchen bar seating for two. Our master bedroom features a king Tempurpedic mattress and an HDTV. The guest bedroom offers a queen bed and an HDTV. For a quiet place to relax, step outside onto the back patio and enjoy a tropical view of the private courtyard. Fresh linens are provided, but please bring beach towels. No pets.

You will enjoy the remarkable tropical swimming pool complex! There is a lagoon style swimming pool, hot tub, cold tub, children's pool and grilling area. A full exercise room is available to our guests at no charge, and there is an outdoor fireplace with rocking chairs - so go ahead and relax! Our condo at Pilot House at the Baytowne Wharf is truly the perfect choice for an enjoyable vacation!

The Baytowne Wharf is a delight! Walk to world class restaurants, boutique shopping, and a variety of family-friendly activities such as a zip line, bungee-trampoline jumping, evening entertainment, a carousel, rock climbing wall, a kids playground area and remote controlled boats. There are often 'movies on the lawn', art displays, festivals, and special events held at the Baytowne Wharf which is the heartbeat of the Resort. Fireworks are a weekly treat during summer time.

The beach is one of the most beautiful in the world. Resort guests can access the beach on the boardwalk next to the Elephant Walk Restaurant. There is a miniature golf course in the Resort, and adults can enjoy golf on three different resort golf courses. Be our guest and enjoy convenience to the beach and the Baytowne Wharf – all in one location, along with world class accommodations!

CANCELLATION: Reservations that are cancelled more than 30 days prior to the arrival date receive a full refund. Reservations cancelled 14-29 days prior to arrival receive a refund of 50% of the amount paid. Reservations cancelled within 14 days of arrival receive no refund unless the guest purchased travel insurance. Guests are required to complete a rental agreement by electronic signature within 3 days of booking.

NOTE: The total reservation cost includes the nightly rate, clean fee, damage waiver, transportation fee (for select properties), processing fee and tax. By requesting a quote for this property, you agree to be added to our email subscription list.

*Sandestin® is a registered trademark of Sandestin Investments, LLC and is used for location purposes only.
Virtual Tour Url: https://my.matterport.com/show/?m=EsUjisnoyuZ
Our prices include all fees. No hidden fees.

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House Rules

Check in after 4:00 PM

Minimum age to rent: 25

Check out before 10:00 AM

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Children

Children allowed: ages 0–17

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Events

No events allowed

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Pets

No pets allowed

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Smoking

Smoking is not permitted

Important information

You need to know

Property # 580158vb
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a deadlock

About the area

Miramar Beach

Located in Miramar Beach, this condo is near the beach. While the natural beauty of Miramar Beach and Santa Rosa Beach can be enjoyed by anyone, those looking for an activity can explore Sandestin Golf Resort - Raven, Burnt Pine, Baytowne, The Links. Big Kahuna's Water and Adventure Park and Blast Arcade and Laser Maze are also worth visiting.
Map
Miramar Beach, FL

What's nearby

  • Baytowne Wharf - 1 min walk - 0.0 km
  • Blast Arcade and Laser Maze - 3 min walk - 0.3 km
  • Raven Golf Club - 17 min walk - 1.5 km
  • Sandestin Golf Resort - Raven, Burnt Pine, Baytowne, The Links - 2 min drive - 2.2 km
  • Grand Boulevard at Sandestin - 3 min drive - 2.5 km

Getting around

  • Fort Walton Beach, FL (VPS-Northwest Florida Regional) - 40 min drive

Restaurants

  • ‪Cantina Laredo - ‬4 min drive
  • ‪Tommy Bahama Store & Restaurant - ‬4 min drive
  • ‪Ruby Slipper - ‬4 min walk
  • ‪Marina Bar And Grill - ‬8 min walk
  • ‪Dude & Meatball's - ‬3 min walk

Frequently asked questions

Does 2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio have a pool?

Yes, this property has a pool. Pool types include heated pools.

How much does it cost to stay at 2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio?

As of 12 May 2026, prices found for a 1-night stay for 2 adults at 2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio on 30 Aug 2026 start from £220, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is 2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio pet-friendly?

No, pets are not allowed at this property.

How much is parking at 2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio?

On-site parking is available at the property.

What time is check-in at 2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio?

Check-in begins at 4:00 PM.

What time is check-out at 2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio?

Checkout is at 10:00 AM.

Where is 2BR Condo at Baytowne! Tram to Beach, Tropical Pool + Hot Tub, Walk-out Patio located?

Situated by the sea, this condo building is steps from Baytowne Wharf and within 3 mi (5 km) of Miramar Beach and Sandestin Golf Resort - Raven, Burnt Pine, Baytowne, The Links. Blast Arcade and Laser Maze and Choctawhatchee Bay are also within 10 minutes.

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 35 out of 76 reviews
Rating 8 - Good. 22 out of 76 reviews
Rating 6 - Okay. 9 out of 76 reviews
Rating 4 - Poor. 5 out of 76 reviews
Rating 2 - Terrible. 5 out of 76 reviews

7.6/10

Cleanliness

9.6/10

Check-in

9.2/10

Communication

9.6/10

Location

8.0/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Al D.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Beach getaway to relax at the pool and beach.We enjoyed our stay. Instructions were very helpful. Easy to check in and out with no stress. Parking was limited.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Andrew G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Family Friendly Stay!!

We loved being so close to Baytown Wharf. Easily accessible to all attractions and the beach. We ended up opting to drive to Grayton State Park due to the beach near SanDestin being very busy but overall great stay with lots to do nearby! Multiple Amazing Pools and Hot Tubs to use on property as well.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

CD C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Body page

Great stay great place
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Marian L.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great girls getaway! Felt safe. Quiet.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Scott R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location

Perfect location for enjoying the wharf.
Stayed 4 nights in May 2023
Verified

10/10 Excellent

Laura F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Condo!

We enjoyed our stay here. It was super convenient and clean; will definitely book again!
Stayed 3 nights in May 2024
Response from VrboOwner on 26 Aug 2024
Laura, Thank you for the wonderful review! We're delighted to hear that you enjoyed your stay and found everything to be convenient and clean. We look forward to welcoming you back for another great experience! Warm Regards, Property Management Team Beach Blue Properties, LLC
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy

Vacation condo

Wonderful!
Stayed 4 nights in Jun 2024
Response from VrboOwner on 15 Jul 2024
Thank you for your 5-star rating! If you have any feedback or questions, feel free to let us know. We're here to help! Warm regards, Property Management Team, Beach Blue Properties, LLC
Verified

8/10 Good

Dyan D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Location with Shuttle Service to Beach

Great option for adults and teens. Thoroughly enjoyed having the Wharf steps away from our condo. Beach is across the highway but free shuttle took us back and forth. Great trip..love of fun memories!
Stayed 7 nights in Jul 2024
Response from VrboOwner on 21 Aug 2024
Dyan, Thank you for your fantastic review! We're thrilled to hear you and your teens enjoyed the convenience of the the Village of Baytowne Wharf and the free tram shuttle service to the beach. It sounds like you made some great memories! We look forward to hosting you again. Best wishes, Property Management Team Beach Blue Properties, LLC
Verified

8/10 Good

Allen G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Enjoyable

Fantastic 2 bedroom condo. An excellent value. Our only complaint is the bed was way too soft.
Stayed 6 nights in Apr 2024
Response from VrboOwner on 19 Apr 2024
Allen, We're thrilled to hear that you had the best time during your stay at our beautiful place and in our friendly community. Your kind words mean a lot to us, and we hope to welcome you back for more memorable experiences in the future! Best regards, Property Management Team Beach Blue Properties, LLC
Verified

10/10 Excellent

Beverly R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Fall Break Pilot House

It was a beautiful condo and conveniently located. We loved the pool area and easy access to the Wharf for our evening walks. This ilea’s our second time staying at the Wharf but first time in the Pilot House. We will be back!
Stayed 7 nights in Oct 2023
Response from VrboOwner on 27 Aug 2024
Beverly, Thank you for your wonderful review! Thank you for the feedback on the unit that would make it a better stay, we have shared these with the property manager. We look forward to welcoming you back whenever you're in the area again! Warm Regards, Property Management Team Beach Blue Properties, LLC
From a partner site

10/10 Excellent

David D.

Wonderful unit! Can’t wait to come back

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The location, amenities, and design were great. The condo was well stocked and the property management company was so helpful.
Stayed 4 nights in Apr 2022
Response from VrboOwner on 14 Sept 2023
Thank you for your 5-star review! We are delighted that you enjoyed your stay and so happy that you were pleased with our management staff. It always rewarding to hear of a job "well done!" It was a pleasure hosting you and we hope to see you again soon!
Verified

10/10 Excellent

Mark K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Place to Stay

This unit was very nice. As pictured in the photos. It was an easy walk to Baytowne Wharf. It was only a couple minute drive to the other side of the resort to the beach. The only issue we found was the AC did not get as cold as we would have liked.
Stayed 5 nights in Jun 2023
From a partner site

10/10 Excellent

Dorian C.

Perfect Easter Weekend

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location! Walk right out door to restaurants & entertainment. Loved the art work in this beautiful condo. The only problem we had was not wanting to leave so we booked an additional night. Beach Blue Properties was so easy to work with. Would definitely stay here again!
From a partner site

10/10 Excellent

A guest from Zionsville, IN

Rainy day vacay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We really enjoyed our vacation. The biggest issue was getting off the plane Thursday morning to rain,thunder and lightening which continued all day with spells of torrential rain. We drove around exploring and found lots of very good restaurants.We had one gorgeous beach day an enjoyed every minute.
From a partner site

10/10 Excellent

Jay D.

Loved this condo!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This place was perfect for our family of 4 (two parents, two teenage boys). We've stayed at Sandestin before, but we rented a house last time. Staying onsite where all the shops and restaurants are seconds outside your front door was what we were looking for, and this unit and location checked that box. It was like having an extended "living room".We were pleased with the furnishings, and anything else we needed could be purchased at the general store that was about a 30 second walk outside the unit. Even though you are close to the action, and we were there during busy Memorial weekend festivities, it wasn't noisy at all.During the week, wait times at all the restaurants was much lighter than during the busy holiday weekend.The one thing to be cognizant of is the unit only has one bathroom, but it worked fine for us.
Verified

8/10 Good

Kevin D.

Liked: Cleanliness, check-in, communication, location
Disliked: Listing accuracy

Accommodating staff

Staff worked hard to make our experience enjoyable. At check in we were relocated to a different room that was nice but not the first floor we had booked due to maintenance issues. New room had a door that would not lock and handle that did not work, but rental staff and maintenance crew worked hard to resolve the issue successfully. Staff made the experience wonderful. We would use this company again.
Stayed 4 nights in Jun 2022
Response from VrboOwner on 14 Sept 2023
Thank you for reviewing your stay! We are so sorry that your party was relocated and apologize for any inconvenience this may have caused. Although we strive for an easy and seamless experience beginning the moment our guests arrive, we are thankful for staff who work tirelessly when things don’t go as planned. We are also thankful for guests like you who take these changes in stride! Thank you for being so understanding. Please let us know next time you are planning on visiting and we will ensure your stay not only meets, but exceeds, your expectations! See you soon!
From a partner site

8/10 Good

David B.

Great Location

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Lovely furnishings, although it’s long past time to replace carpet at the entrance area - makes a terrible first impression. On that note, SECURITY — The day we arrived, a stranger was able to enter our unit, as I was fresh from the shower, this was especially disturbing - good thing it was another woman just looking for her friend. Shudder to think what might have happened if the someone had ill intent!
Stayed 7 nights in May 2019
Response from VrboOwner on 14 Sept 2023
Thank you for your comments. Beach Blue is proactive where security is concerned. All of our properties are equipped with an electronic front door lock that automatically locks itself when closed, and can only be accessed with the unique door code provided to the guest. However, this property has sliding glass doors that open to a private patio. If the guest left the sliding glass doors unlocked, someone could have walked in. The unit is secure unless a guest leaves the slider doors unlocked. We hope to see you at the beach!
Verified

6/10 Okay

Jeanna C.

Liked: Check-in, communication, location

Great location, perfect for a small family

Things I love, location, decor, has basic needs, and amenities. Things that need work, pots and pans were dirty, rusty, and need to be replaced, listing said it had a keurig but did not, just so you dont buy the wrong kind of coffee like I did. Still worked though, lamp light only in bedrooms and don’t put fans on high. Dishwasher lock is broken, held on with tape. Found a couple roaches. But it was overall clean upon arrival. Handle to bath broken. My fav part was the patio in the morning…
Stayed 4 nights in Jun 2022
Response from VrboOwner on 14 Sept 2023
Thank you for reviewing your stay! We are thrilled that you enjoyed your stay and were pleased with so many aspects of our unit. We are also happy to hear that you enjoyed the patio. That’s one of our favorite parts, too! However, we are very sorry that there was no Keurig and sincerely apologize for any maintenance issues you encountered during your stay. If notified, we would have been more than happy to deliver additional cookware to your unit and address any maintenance concerns at your earliest convenience. If you choose to return (and we hope you do!), please feel free to contact a member of our team with any questions or concerns. We are here to ensure your vacation is a success and we are willing to help in any way we can! We are happy to report that all issues have been addressed: the Keurig, as well as the bulbs and dishwasher handle have been replaced, the fan blades have been tightened and the unit has been sprayed for bugs. We appreciate your valuable feedback and hope you accept our sincerest apologies! Again, we thank you for your review and hope to see you soon!
Verified

2/10 Terrible

Kristen C.

Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy

Terrible

We was unable to stay at property due to roach infestation. We were in touch with Noel from beach blue property and he had us moved to another property. Absolutely unacceptable for guest to arrive with bugs crawling everywhere. There is no way I would recommend this unit to anyone. Very unpleasant. Neil from beach blue deserves an award for being so kind and helpful. He is an amazing Employee. Thank you again Neil for being so kind.
Stayed 3 nights in Jun 2022
Response from VrboOwner on 14 Sept 2023
We are so very sorry for your negative experience and apologize for any inconvenience this may have caused. We agree that it is unacceptable for guests to arrive to anything other than a clean and bug-free unit and assure you this is not the norm. We are happy to report that the home has been treated and the issue has been resolved. Recent guests have had no further issues and we are continuously monitoring the situation. Although we are saddened to hear of your experience, we are relieved that Neil was able to remedy the situation and relocate your party to another unit. You're right - he is the best! Again, we are so sorry for your experience and ask that you accept our sincerest apologies. We do hope you will consider returning to our property in the future and hope to see you soon!
Verified

4/10 Poor

Kim D.

Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication

Pilot House

I have stayed at Baytown Warf two other times, and have had great experiences. This unit was not clean at all, and smelled. Their was still sand on the floor, the floor was not cleaned, barely swept. None of the beds came with an actual blanket, it was a very very thin blanket that was comparable to a bed sheet. Their were also no linens for the pull out couch. One of the towels had brown stains on it. The dryer vent was so full it was hard to clear it out. It was very disappointing. The ice machine in the building did not work at all.
Stayed 6 nights in Aug 2024
Verified

2/10 Terrible

Patty O.

Liked: Check-in, location
Disliked: Cleanliness, listing accuracy

Worst VRBO ever!

Dirtiest VRBO I’ve ever stayed in. Floors were extremely dirty. My feet were black after walking around barefoot. Pullout couch mattress pad had food and gross stains on it. Blanket for pullout couch was stained. White couch was very dirty. Glasses in cupboards were dirty. King bed was hard, basically a thin foam pad and pillows were horrible. They basically did the minimum to make this place half presentable. For the price I’d stay at the Hilton 5 minutes away and Uber to all the Baytown Wharf activities which were exceptional. The only good thing about this place is location.
Stayed 1 night in Jun 2021
Response from VrboOwner on 14 Sept 2023
Thank you for reviewing your stay. We are thrilled to hear that you enjoyed the location of our unit and found the activities at Baytowne Wharf to be exceptional. However, we sincerely apologize if we did not meet the high standard of cleanliness our guests have come to expect while vacationing with us. We take your comments very seriously and have addressed your concerns with both our maintenance and housekeeping staff. We understand the importance of providing our guests with clean and well-maintained vacation rentals and our team of professional and experienced housekeepers work tirelessly to ensure our guests are completely satisfied. Although we were not notified of any issues and photographs of the unit taken by our staff prior to your arrival do not reveal any stains, our housekeeping team would have been more than happy to return to the unit to address any issues. We encourage our guests to notify a member of our team of any concerns upon discovery so we may remedy the situation as soon as possible and regret that we did not have the opportunity to improve your experience. Again, we sincerely apologize for any issues you encountered during your stay and appreciate your feedback.
From a partner site

6/10 Okay

Lenise J.

Nice Small Unit, great access, minor issues

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: 1st the good: pretty unit, nicely decorated with perfect access to the warf for activities and dinner, great pool, tram stop immediately out front to the beach. 1st floor is great. The Bad: small unit. It superficially is nice, but needs repairs. Smaller second bedroom, fan turned on, made insane sound like it would fall off the ceiling so couldnt use. TV in that room had no connection. Single bathroom toilet ran constantly, and wobbles when you sit down. Zero storage space for food or clothing. We left all food scattered on the counters, and only put kids clothes in tiny drawers. And they arent kidding when they say ONLY starter supplies. ONE roll of TP, One dish pod etc. 5 towels.
Stayed 5 nights in Jul 2020
Response from VrboOwner on 14 Sept 2023
Thank you for your comments. We agree that the unit is perfectly located and nicely decorated! The toilet and fan have been repaired. Please note that our maintenance staff is available anytime during your stay to address any issues you may encounter. Our properties are inspected before and after every guest check in, however, it is possible to miss something. Our apologies! We hope to see you back at the beach soon.
From a partner site

8/10 Good

Krissy P.

Wonderful Spot!

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time at The Pilot House. We had stayed in Sandestin before and loved the area. This location was even better considering we were right at the Wharf. There is so much to do there, and the activities that are planned almost daily was an added bonus! The actual rental was beautiful! It accommodated our family of 5 perfectly. The outdoor space was very nice too, and with this particular location being on the bottom level of the complex we were pretty lucky. I wish we had known a little more about the tram system before hand- we really just knew there was one available to get us to the Beach. We had to ask another person about it. The Tram picks up right outside the coffee shop, and there are different colors. Red is the direct Beach route- it is a nice feature, but it still took longer than we wanted. There is parking outside of the reserved parking. We opted for that the rest of the week after taking the tram once. Only other issue we had was the dryer wasn’t working so I left with a suitcase full of damp clothes, but aside from this our week was perfect!!
Stayed 6 nights in Jun 2022
Response from VrboOwner on 14 Sept 2023
Thank you for reviewing your stay! We love hearing from our guests and appreciate you sharing more about your experience. While we are delighted that you were pleased with your stay and enjoyed all the fun resort activities, we do apologize if you felt ill-informed about the tram system. Next time you are in town, please feel free to contact a member of our team with any questions (big or small)! We are available by text, phone, or in the guest app and would be more than happy to provide you with any information you need to make your vacation a success! We also apologize if the dryer was not working. We were not aware of any issues and regret not being able to remedy this before your departure. Nevertheless, your concerns have been addressed and the dryer has been fixed! Again, we are so happy to hear of your positive experience and appreciate your review. We hope you will accept our sincerest apologies and we hope to see you soon!
From a partner site

2/10 Terrible

Cody A.

Problems with Unit 111

Rating Details: The property manager was more than helpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The HOA was in the process of maintenance (painting exterior) and we only we received a weeks notice (no option to cancel stay for a full refund) before our arrival that we should expect tools, equipment and workers to be in the area of our patio. Combing the noise of the maintenance crew and annual fire alarm inspections (~9:00) each morning of our stay it is safe to say we would have been able to relax better at home. My recommendation is to contact the rental company and verify before booking that the area is no longer experiencing ANY maintenance. The response from the rental company on these issues was that the stay was already discontinued to reflect the inconvenience, but they would credit my account $100 or refund the rest of my stay. If able to find a comparable place to stay this would have been a great option.On condition of the unit, it was not clean and needed attention (mold/mildew in bathroom) and master bedroom sheets did not properly fit the mattress(would constantly become removed during the night)If all of these things are corrected the location would make this a 5-Star vacation no doubt. We travel 2-3 times a year to the area and had great experiences with similar homes/condos and rental companies. This trip was clearly our worst experience.
Stayed 5 nights in Apr 2024
Response from VrboOwner on 8 May 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our vacation rental property. We understand the importance of a relaxing getaway and deeply regret that ongoing maintenance detracted from your overall experience. We also apologize for any cleanliness issues you encountered and appreciate your feedback regarding the master bedroom bedding. We have alerted our housekeeping staff and will be sure to address both issues prior to our next guests arrival. Regarding the exterior maintenance - unfortunately, we rely solely on the maintenance schedules provided to us by the HOA as the timing and execution of building maintenance is beyond our control. To compensate for any disturbances this may cause, we have lowered our base rental rate and alerted our guests to the issue. We were also happy to provide your party additional compensation as well as the option to leave and receive a refund for the remainder of your stay. Nevertheless, we deeply regret any inconvenience this may have caused and apologize for this issue. We hope you will accept our sincerest apologies and choose to return for an improved vacation experience. We hope to see you again soon and thank you again for your review!
From a partner site

8/10 Good

Maria S.

Pilot House 111

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I am so thankful for the kind & prompt responses from all reps at your property mngt team! The request to add patio furniture was greatly appreciated! Although we used/needed the chairs for the main living area, which is kinda sad. They were the only comfortable places to sit. The bar stool wicker chairs are OK, but again with the theme of the place, a 2-3 star level of chairs. The property itself though needs some help/work.The one main living room chair (I had complained of)was both dingy, worn & un-sittable with the lack of support. The matching stool was so dingy it was embarrassing to have guests over - had to put a blanket across it. The cleaning person you sent over said he was just asked to clean it - so requests for replacement seem to be ignored. The couch itself is not great either. The right arm seems broken - & it just looks old, 2-star material. The white drapes are so stained & dirty/old - need replacing. The walls throughout the property, esp the bathroom are in desperate need of painting. I tried scrubbing them to make them look cleaner/better to no avail. A modern shower re-do would be awesome. We absolutely loved the location - met other new friends in Pilot House (viewed 3 different units) who had top-notch modern, clean crisp units. (I mean, having to bring our own beach towels vs being supplied plush towels, starter soaps/shampoos seems a bit 1-star). I even bought (& left) & a plush shower rug for the unit (& main room rug we used, but took back with us). We would stay in Pilot House again, but not unit 111 - & may be careful about the management company we'd chose (again, we so appreciated your kindness - but you've let this property go unpainted, not remodeled, etc). Thank you for asking for this review :)
Response from VrboOwner on 27 Apr 2024
Thank you for sharing your detailed feedback with us. We truly appreciate your honest assessment of your experience. We're glad to hear that you found our team's responses prompt and helpful. We apologize for the issues you encountered with the condition of the property. Your comments have been noted, and we will address them with the property owner to ensure improvements are made where necessary. We understand the importance of providing comfortable and well-maintained accommodations for our guests. It's great to hear that you enjoyed the location and made new friends during your stay. We'll strive to ensure that future guests have a more satisfactory experience overall. Thank you again for your feedback, and we hope to have the opportunity to host you again in the future.

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Hosted by Elise Watson

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