4 Mi to Beach: Pet-Friendly Home in Naples!

From the owner: “Thank you for your feedback and for highlighting the great location. We truly appreciate you staying with us. I’m sorry to hear that the pool temperature impacted your experience, as I understand how important that was to your trip.- As shared during your stay, the pool is equipped with a solar heater, which is fully disclosed in the listing. Solar heating depends heavily on sunny weather, and unfortunately, the cooler and overcast days during your visit prevented the water from reaching warmer temperatures.- I did offer to have my mother check the system and valves, and everything was confirmed to be functioning properly. Additionally, I offered access to the nearby community pool, which has an electric heater, along with the children’s park, in hopes of providing an alternative so you could still enjoy your vacation.While I regret that this was disappointing for you, I appreciate the opportunity to clarify for future guests and wish you the best in your travels.”

Hi Larry, thank you for your review. We wanted to pass along the following feedback from the homeowners: "We are sorry to hear that you were less than thrilled with your stay! We were happy to provide you with more toiletries as soon as we heard from you. We are wondering what updates you feel are needed. We do our best to keep everything updated and well-maintained, taking care of any concerns as they may arise. We are always looking for how we may provide an even better experience for our guests, so your feedback is appreciated."

Hi Thomas, we want all our guests to rest easy when they stay with us, and we're sorry that your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -The pool is serviced weekly by a professional service company, with a pool skimmer and a net for routine maintenance. Unfortunately, since the pool is not caged on a windy day many leaves may fall in. We also have a pool vacuum constantly running to assist during the week in between services -The blades for the fan in the master bedroom have been adjusted and are working properly to ensure that this issue does not recur for future travelers -Our photos depict the listing accurately so the guests can decide before booking if the style matches their preferences -We have confirmed there is a well-stocked supply of kitchen essentials for guests to use, we identified one pot with scratches and all others are in good condition -The home was thoroughly cleaned and sanitized the day before your arrival, including mopping and vacuuming. Also, there are hypoallergenic mattress covers on all of the mattresses -The skylight works via remote control. If you had any questions, we wish you would have let us know so that we can address any concerns quickly for a most comfortable stay Thanks for your feedback. We are confident that future guests will find this home clean and comfortable.

Hi Kenny and Margaret, we wanted to pass along the following response from the owners: "We are sorry to hear you were disappointed, since it is our aim to provide a wonderful, five star experience for each of our guests. However, this review is completely uncalled for, and we would like to address these statements. -The original complaints that you had were that the paint colors were dark and the lightbulbs should be LED. Our listing clearly shows the property as it is, so that our guests will know exactly what to expect. -We apologize that the BBQ had been broken and we had it replaced within a few days. -We had mentioned in advance that the lanai door was going to be replaced during your stay, as we had been waiting due to supply chain issues, and the installer showed up on the second day of your stay. To say that we don't maintain the property is false. -You kept calling us to complain but did not have any valid concerns. We kept asking you, "Sir, please tell us exactly what needs to be addressed," but you could not give us any particular issue that needed attention. -The furniture is clean and we have checked to make sure nothing is out of place. -The home was built in 1979. It is not a luxury house, but it is clean, beautiful, in good repair, and is exactly as it appears in the listing. We are sorry if this was just not the right property for you, and we are sorry to see that you have written a completely untrue, defamatory review. We look forward to moving on and providing our future guests with a great stay."