4/10 Poor
Joe T.
27 Dec 2018
Poorly managed and maintained
I've stayed in over 100 places in the last 10 years for business and pleasure, and this was among my most problematic. Issues that I had during my 8 day stay included:
1.) Only one set of keys, unacceptable for a 2 bedroom apartment, especially for business travelers. Because of this and the water issues, my coworker who was going to stay with me had to stay elsewhere
2.) Multiple plumbing issues including no hot water for 2 days, consistent dripping from the towel warmer racks, and only hot water from the ensuite shower (when there was hot water) for the entire stay.
3.) Considerable street noise from the smoking patrons of the bar on Wall Ct, and the people walking down the street, especially Thursday and Friday, and this was during the winter, I can't imagine what it would be like during the summer. It sounded as if the people and music were right in the living room. I live on a busy street in San Francisco, and this was louder.
4.) No guide to the apartment, for example, it took me a while to figure out that the oven required an unmarked switch several feet away to be turned on in order to work
5.) Considerable water stains and other stains on the carpets
6.) No coffee maker (but 2 tea kettles!)
7.) Airsorted provided very limited assistance, I have a 60+ message email chain around these issues in which 90% of the responses were either apologies or statements "that they were contacting the host". Very limited value add.
8.) Airsorted has gone completely silent now that we are in the "refund discussion period". I've pinged them multiple times.
This apartment could be great for a family, if the issues above were addressed and Airsorted could actually manage issues rather than "working on contacting the host". Until then, I'd look elsewhere
Joe T.
Stayed 8 nights in Nov 2018
