Monmouth Cottage - A peaceful, rural cottage retreat on the outskirts of Frome, near Longleat Safari

Hi Ute We’re very sorry to hear you’ve given us such a bad review. We take all complaints very seriously but we would like to address a few points. When we popped over to say hello just after you arrived on your first day, your husband said everything was fine but unfortunately you were already in bed with a fever, so we appreciate this wasn't the best start to your stay. We are sorry you found our cleanliness less than perfect. This is something we pride ourselves on and as you can see from our other reviews (including ones from our other properties) our previous guests think so too. However we do admit we are human so things can occasionally be overlooked, for this we are very sorry. You only needed to mention it to us and we would have happily put things right. Every cottage has 3 pans of varying sizes and 2 frying pans. I know these were there at the beginning of your stay as I counted them myself (along with every cup, plate, knife and fork!). There were also 3 pans when you left. All we can think of is that as you were ill in bed your husband used 2 of the pans and put them in another cupboard, or maybe they were in the dishwasher. We’ve checked all three pans and can't find anything wrong with any of them, the handles weren't even loose which does happen occasionally (nothing a screwdriver can't fix!) We know that mattresses are a personal preference however again as our previous guests have mentioned ours seem to be very comfortable for most people! Our linen is provided by a very reputable provider, which I can assure you is not cheap! In fact we choose to use the same linen on our own bed! Frustratingly none of these complaints were mentioned to us whilst you were here, which is a shame as we find most most things can be rectified straight away, allowing you to continue and enjoy your stay. Finally when you left all your husband told us that as you were so ill he was having to take you home. No complaints, no mention that anything was wrong, no asking for a refund. Until we read this review our understanding was that you were quite unwell when you arrived, then were too ill to enjoy your stay, so your husband took you home. It may be worth mentioning at this point we ALWAYS recommend travel insurance whether you're coming from within the UK but especially abroad. Things occasionally happen for the worst, so its always worth having, just in case! Sally

Hi Jennifer We're so glad you had a nice few days! It was lovely to see your daughter enjoying everything we have to offer and making special memories with her Grandma! I just thought for other potential guests its worth us just staying that our Cottages are made of block brick construction (just like a normal house!). They are however in a terrace, so some noise may be heard from other guests, especially when the weather is nice and doors and windows are open! Sally