‘Lakeview Lodge’ Fit for Groups < 1 Mile to Lake!

"From the owner: Thank you for sharing your feedback. I’m glad the cabin felt reasonably clean, and I appreciate you flagging the grill concern. The barbecue is regularly checked, and propane is kept available to support guest use. Because it’s outdoors, weather conditions can sometimes affect grilling, but the kitchen inside is fully equipped for cooking as well. I value comments like this and continue working with my team to make sure guests have a comfortable and enjoyable stay."

"From the owner: Thank you for sharing your feedback. Guest comfort and care are very important to us, and we take concerns seriously when they are brought to our attention. Our team works to address issues as quickly as possible and to maintain the home so it’s clean, safe, and accurately represented. While we’re sorry this stay didn’t meet expectations, we continue to review feedback like this to ensure a better experience for future guests."

Sheera, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review: -Our listings are carefully built to reflect our properties in an accurate light and we use professional photos so guests have an idea of what to expect. We strive to be transparent with our guests at every stage of the booking process -Regarding the barbeque grill, we do have our cleaning crew clean the grill and ask they provide pictures each time showing that the barbeque cooking surface (grill) is clean -The layout and location of the washer and dryer is clear in our listing photos, but we are sorry if it caught you off-guard We take our guest experience seriously and strive to provide an enjoyable stay for each guest. We appreciate your feedback so we can continue to improve and help this owner provide guests with the 5-star service they are known for!

Jen, thanks for staying with us. We are sorry you experienced a few issues that had a negative impact on your stay. - The cabin is 90 years old and rustic. While there are many updated features, the floors are original and add to the charm. - We are sorry that the creaking of the floors caused a disturbance for you during your stay. We have equipped each bedroom with its own sound machine that includes multiple white noise options and volume settings to help mask the natural creaks that come with a rustic, 90-year-old cabin. - We apologize for the lack of cleanliness. We have the home professionally cleaned in between each guest's stay, however, we do understand mistakes happen. Thank you for bringing this to our attention. We will be reaching out to our team to set forth better cleaning practices as this is important to us.

Hi Selvin, we want our guests to rest easy when they stay with us, and we apologize for any issues you encountered during your trip. After reviewing your feedback, we reached out to the homeowner, and they would like to share the following:-We are genuinely sorry that your stay did not meet your expectations. We work closely with our cleaning crew, who have received numerous 5-star reviews and have shared your feedback with them to ensure corrective measures are taken. Homes in the mountains may experience some spider activity, which we address with quarterly pest control.-Regarding Lake Arrowhead access, it is a private lake. The pre-stay email includes detailed instructions on how to gain access and is designed to help guests with any related queries.Thank you for taking the time to leave your review. We appreciate your feedback!

Hi Stephanie, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they would like to clarify the following: - Guests have control over the thermostat and we include directions for how to operate this in our welcome book. We also encourage guests to reach out to their local contact while in residence as they are always available to assist with concerns. - We investigated the issue you reported about the kitchen sink but found no issue with it. Subsequent guests have not reported troubles with this either. Thanks for taking the time to let us know about your stay!

Hi Michele, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following: - While the beach clubs are not accessible to short-term renters, the trail around the lake and the lake itself are accessible through the use of our ALA pass (Arrowhead Lake Association). - With the ALA pass, you could have enjoyed access to the scenic trails around the lake, small beaches with picnic areas, and direct swimming in the lake. Please note that Lake Arrowhead is private and only registered watercraft are allowed. - In the Lake Arrowhead and Mountain area, there are numerous additional activities. We offer brochures and references in our home welcome guide. We apologize that your stay didn't meet your expectations. Thank you for sharing your review. Your feedback assists us in understanding our guests' perspectives and improving wherever possible.

Hi Kris, we shared your review with the homeowner, who would like to respond with the following:-We sincerely apologize that your experience was not as expected. We take great pride in our rustic cabin, conveniently located near all the amenities in Lake Arrowhead, and aim to provide a safe, clean, and well-appointed environment for our guests.-We’ve shared your feedback with our cleaning team and are making adjustments where needed. Although no issues with the kitchen faucet or light switches were reported during your stay, we have since inspected them, and everything appears to be in proper working order.-The extra pillows and comforters in the closet are provided to ensure guests have options to meet their specific comfort needs, and the house offers ample storage space, including dressers, for personal belongings.-We sincerely regret that your stay did not meet your expectations. Had we been made aware of your concerns during your visit, we would have welcomed the opportunity to address them immediately and ensure a more comfortable experience. Our goal is always to resolve any issues as they arise, allowing our guests to fully enjoy their time at the property.Thank you for taking the time to leave your review!