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4/10 Poor
BJ B.
3 Aug 2022
Great house- frustrating management
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We arrived to NCI after the rental management office had closed for the day. The ferry crew gave us our golf cart showing a dead battery & sent us looking for Treetops. (I later found out that my parents who were staying in “Fishtales” was given a map & paperwork for them to document any damage they found upon arrival to their house). We drove around the whole north end of the island on a dead battery before finding Treetops. A map would have been helpful! We had been given a code to the Treetops door. It didn’t work. With the golf cart battery now flashing we had nothing to do but wait for the guys delivering our luggage. When they arrived they were able to contact someone by phone for the correct door code. They also went back to their workshop & returned with an extension cord so that we could plug our dead golf cart in since the owners golf cart with a lock on the steering wheel was blocking the outlet. Once in the house with a charged golf cart we enjoyed a wonderful week of island paradise. The owners of Treetops operate a HVAC business out of the Treetops garage, so their employee is there every morning and every afternoon, but he’s a very nice guy and tries not to make much noise. The biggest frustration we had was after we returned home. The owner of Treetops contacted us to say there was a dent in her garage door and asked if we had purchased rental insurance. We were shocked as we knew we had not made any such damage. Fortunately my daughter used her common sense detective skills and found that the damage to the door is visible in the picture taken long before our stay and is used by the management company to promote Treetops on their website! I would hope that this error was an honest mistake, but the fact that we were not given the same paperwork to document damages that our family member in another house was given leads me to question that. I would stay in Treetops again if a new management company is hired for it.