Lincoln Retreat w/ Village of Loon Amenity Access

Hi Laya,Thank you so much for your feed back! I am so happy to hear that you enjoyed your stay! I apologize about the ants. Thank you for bringing it to my attention. We have worked to take care of those little buggers. We hope you come again soon.Jani

From the owner: "Thank you for your feedback! I’m glad you enjoyed your stay. We have made many updates and will continue to do so. We will most definitely take your feedback into consideration."

Hi Cheryl, we want our guests to enjoy their stay from start to finish, so we're sorry to hear that your experience didn't meet your expectations. After sharing your feedback with the homeowner, they wanted to clarify a few points:- We're glad the remote was eventually found, though we're sorry for the inconvenience it caused, as this must have been an oversight by our cleaner. We were ready to send someone over to assist, but we're happy you were able to locate it- As we discussed, the track lighting is non-functional. However, there is ample lighting throughout the property, and we hope it didn’t impact your stay too much- The condo is equipped with A/C on the upper levels, but not on the lower level, as it generally remains cool. Fans are provided to ensure comfort, and we're sorry for any confusionThanks for your feedback. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests!

Hi Cathy, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We're truly sorry to hear that your stay fell short of your expectations. We value the condition of the home. We take pride in the high standard of our home and we pride ourselves on a great guest experience -We have high standards of hospitality for our property to ensure our guests have a positive stay. We're truly sorry to hear that you didn't have the five-star experience we endeavor to provide our guests As with any guest concerns, we were happy to address them right away. We use a professional cleaning company that does a thorough job of preparing the home between guests, but we sincerely apologize if certain areas were overlooked. We also collaborated with our cleaning team. We stand by their work and commitment to ensuring the property is guest-ready -The interior aesthetic is something we and other guests appreciate. We understand taste in design is subjective so not everyone will be pleased -In the last year, we remodeled our home with fresh paint, new carpet, an updated fireplace, and more updates to come in the near future. Our listing was exactly as shown in the pictures you relied upon for your booking. We are still sorry the property was not to your liking -We try our best to provide a great environment for guests, while we cannot control the shuttle bus, we are sorry if this made your stay less relaxing. On the contrary, prior guests have mentioned good feedback and positive experiences As evidenced by previous reviews, the owner goes above and beyond for their guests, and we look forward to this home hosting many happy travelers!