Modern Luxurious Living With Your Own Parking Spot

Hi there Louise, I’m very sorry we didn’t meet your expectations. To clarify a few things for readers however; -we had two scheduled cleaners and myself waiting outside (being paid weekend hours), the guests however had made no efforts to leave (after courteously informing them multiple times, and offering to assist with their bags) by 30 minutes after the designated checkout time. Guests husband was actually still cooking food. We still do deep Covid compliant cleans between each guest, and it normally takes the entire allotted time, so we had no choice but to begin to provide the next guests the standard we aim to achieve by beginning our clean. The property was also in need of a deep clean after your stay, given the condition the guest left it in. -we offered to personally go and purchase a specialised mat for the guest, but you refused. This was during your checkin, which we specifically hired extra cleaners for to allow for an early checkin (of which you still arrived before the time you told us, and insisted on entering), at no extra charge. We have detailed floor plans and photos of our property, and are always available prior to booking if guests have any questions. The switch for the bathroom heater is directly beneath the heater, we apologise if you had difficulty with this and would have been happy to explain which switch operated which appliance. Again, I’m deeply sorry you weren’t completely satisfied with your stay.