4/10 Poor
Bob D.
3 Sept 2022
Liked: Check-in, location, listing accuracy
Mice in house - not Mickey
This house was as advertised fairly spacious, comfortable and clean however garage was filthy and all 3 garbage cans were already full. On Day 3 we found mice on the kitchen counters. We asked to be moved to different location and a refund due to loss of a day moving between houses and the mice health hazard. We were relocated to a smaller house. No refund or discount of rate was offered despite significant differences in nightly rate for the two locations. We were still charged the higher rate for the smaller location. Only adjustment was that we were not charged cleaning fee for house with mice. We were offered a future free one night stay. Further attempts to contact have been ignored. Very disappointed. Would not use owner - Premium Rentals in Utah again. They did NOT make this right.
Bob D.
Stayed 3 nights in Aug 2022