Sunshine Cottage – charming weatherboard retreat tucked away in a peaceful cul-de-sac

Thank you Maree for your 5-star rating of your stay at Sunshine Cottage. Its great to hear that you loved the property. We hope to welcome you back for another 5-star experience in the future.

Thank you Stephanie for your 5-star review. We hope to welcome you back for another getaway in the future.

Thank you Patricia for your review. We are thrilled to hear you enjoyed your stay and being so close to the beach. We hope we have the opportunity to host you again in the future.

Thank you for your feedback Low. We are sorry to hear of your disappointment and the issues you encountered. If these had been advised to us during your stay we would have sent out the appropriate team members to and would have had them rectified and fixed. We always strive to provide a 2pm check in for our guests, however in peak holiday season with so many back to back bookings it isnt always possible. We hope to have the opportunity to host you again in the future.

Hi Rachel, once again we would like to thank you for getting back in touch. We do always investigate guest feedback and I’m sorry you felt we hadn’t on this occasion. It may be worth checking your spam or junk mail settings as we had reached out to you following our initial communications to give you an update on what we’d done and offering you a $150 voucher as a gesture of goodwill. Please rest assured the construction has now finished next door to Sunshine Cottage and we’ve since updated the listing to reflect this as we promised we would. We do try to remain as transparent as possible about anything that might interrupt the quiet enjoyment of our guests holiday which is why we made sure our listing highlighted the next-door construction from the onset so anyone placing a booking like yourself over that period was given prior warning there would likely be some disruption. On the basis it seems you missed this information in our property description, our listings team are going to re-visit how we communicate information like this as it seems we need to find a better way of ensuring vital information like this is not overlooked by guests in future. We’d like to thank you for your invaluable feedback about the wardrobe space. Since reporting the issue I’m delighted to advise we’ve added a clothes rack with hangers (photo attached to your latest email) providing more room for guests to unpack their clothes and belongings. If you give us the opportunity, we would love to WOW you on your next stay with Holiday Rental Specialists and we would be more than happy to find you a property better suited to your needs as well as apply the voucher we offered. I would be grateful if you’d confirm receipt of my latest response to avoid any further confusion. Thank you for reaching out again and I look forward to hearing from you.