INVITING 2 STOREY COASTAL COTTAGE SITUATED HIGH ABOVE OLD DUNSBOROUGH

Hi Peter, thank you for your review and we are glad to hear you had a lovely family holiday and enjoyed the location of Heavenly Horizons. We are sorry to hear the cleanliness was not up to our usual standard, We strive to ensure properties are in good condition, cleaned to a high standard and are represented correctly in any marketing material, and regret to hear of your dissatisfaction. We contract 3rd party, reliable & quality cleaning companies who adhere to high standards that we can usually rely on. In saying that perhaps the Cleaning Company responsible for the subject property had a fill in or new employee or for whatever reason the normal high standard was compromised. Our practice in that instance is to send the cleaning team in immediately to rectify any issue or omission upon feedback from a Guest. As we did not hear about these issues during your stay, we could not offer this to you. Regardless, we will be bringing this to the attention of the Housekeeping team.