Waipani E21 - Beach Across Street - 2BD/2BA

Thank you for taking the time to explain what happened in such detail. We sincerely apologize for the confusion and frustration surrounding the pet policy, especially since you booked the condo in February based on it being advertised as pet friendly. We understand how upsetting it must have been to be contacted during your vacation and told that your dog would have to be removed or you could face eviction. We also appreciate that you had a screenshot showing the pet-friendly status at the time of booking and promptly provided it when requested. We understand why you would have expected the original booking terms to be honored. We’re also sorry for the stress and inconvenience surrounding the unexpected $300 charge and the subsequent decision regarding the deposit. Your concerns about how the policy change was communicated and how the deposit was handled are completely understandable. We will make sure your feedback is shared with the appropriate management team for review, including the circumstances surrounding the $300 charge and the property’s pet-policy change. We regret that this situation took away from your vacation experience, and we appreciate you bringing it to our attention.