Carolina Beach Home w/ Private Deck: Walk to Shore

Thank you for your feedback. We are very sorry to hear about the issues you encountered during your stay, which certainly do not reflect the high standards we aim for. Immediately after your review, we inspected the property with our cleaning team, who reported no such problems.- To address the points you raised in your feedback: Over the past two years, we have invested significantly in upgrading the property, including installing new HVAC systems, water softeners, and purifiers, as well as encapsulating and insulating the crawl space with a commercial-grade dehumidifier. We've also made improvements such as new decks, fresh paint throughout, and a new driveway. Furthermore, we have taken proactive measures to ensure the safety and quality of the air and water in the property.-It's important to note that we lived on the property for half of last year without encountering any of the issues you mentioned, except for a single toilet lid that needed replacement. Additionally, our thermostat is equipped with humidity and air quality sensors, which would alert us remotely to any issues. We never received any alerts during your stay, which further adds to our confusion regarding the discrepancies between your experience and our observations.Nevertheless, we take your feedback seriously and are committed to improving and ensuring such situations are not repeated. We regret not being informed of these issues during your stay, as we would have taken immediate action to resolve them. We hope that you will consider giving us another chance in the future to provide you with the exceptional experience that we strive for.