6/10 Okay
Linda R.
3 Apr 2024
Liked: Cleanliness, check-in, location
Disliked: Communication
Honest review. We have rented in Coconut Bay many times prior to this stay.
The property was lovely. There were a few grocery supplies provided which was appreciated. Upon arrival, wifi did not work. It was eventually repaired by Sherine calling the server. The TV sets never worked. Sherine explained that the lack of hooks inside the bathrooms for hanging towels, etc were never replaced by the painters. Consequently, she put hang racks over the doors which prevented the bathroom doors from fully closing and damaged the top of each of the bathroom door frames. One bathroom had a semi caved in ceiling upon arrival.Someone drilled holes into the patio wall for a rack to hang some items like towels.The large hooks on the patio were in place, but the rod for hanging wetsuits, etc and plastic hangers were missing. Sherine explained that the workers never put the missing pieces back. We asked that she kindly rehang the bar and hangers so we could hang our wet suits & gear to dry outside like many other surrounding units have. We showed her an example next door. She agreed. She never came back to replace the missing pieces. We never saw her again. It is inconvenient to not have a place to hang wet gear on the patio and we doubt any owner would want such in their unit.Sherine told us that we were not to reach out to management anymore. In reality, we never reached out to management except to report the lack of wifi upon arrival. In short, the unit has great potential but the renovation evidently was not complete upon our arrival.Disappointed with that aspect
Linda R.
Stayed 7 nights in Mar 2024
