Family Retreat | Pool | Hot Tub | Tennis & King Bd

Thank you for your great feedback. We put our best effort always on cleaning. We hope we can host you again.

Thank you! We are so glad you loved your stay. We hope to see you again soon.

So glad the unit exceeded your expectations! We take a lot of pride in keeping the place and the community top-notch. Hope to see you again soon!

Thank you for staying with us, Patrick😇

Thank you for staying with us and for doing a review. Please come back anytime!

Thanks for staying with us, Melissa. Indeed a great location.

Thank you so much David! We look forward to your next stay!

Thank you for staying with us Sarah! We are delighted you enjoyed your stay and will welcome you back anytime!

Glad you had an excellent experience and found our property to be just as beautiful as the pictures. We look forward to your next visit

Thanks so much! We’re so glad the location was convenient for you.

Hi Lynn — thank you for your stay and for the feedback. We’re glad you enjoyed the home overall. A couple clarifications for future guests: Check-in timing: As noted in our pre-arrival messages, check-in details are released shortly before 4pm, not 4pm. This is for security. If a guest arrives early, we’re always happy to assist, but access cannot be guaranteed before the stated check-in time unless an early check-in has been approved. Upon checking the messages, we can confirm instructions were sent prior to 4pm. Entry/lock issue: When you didn’t receive the virtual key email, we immediately resent it and provided a backup physical lockbox key so you could enter right away. We’ll also have our team re-check the keypad/lock screen so it’s working reliably. Kitchen faucet: Thank you for reporting it. As soon as you let us know, we offered to schedule maintenance during normal hours and you approved access so we could address it. We appreciate you choosing us, and we’ll continue improving the check-in experience and preventative maintenance to ensure a smoother arrival for future guests.

Hi Mark — we’re disappointed by this review, especially because we received not a single message during your stay about any of the concerns listed. When guests notify us in real time, we respond quickly and resolve issues immediately. In this case, the first time we’re hearing about any of this is through a 2-star public review, which eliminated any opportunity to help you while you were in the home. A few clarifications for future guests: The full street address is provided in multiple places: 1. The booking confirmation, 2. the pre-arrival details, and 3. The required rental agreement. Our directions have also guided guests to the home successfully for years. Door access: the entry method is clearly described in the listing/check-in instructions and is standard for short-term rentals for security and accountability. Maintenance/cleanliness concerns: If any fixture issue, bedding concern, or laundry issue had been reported, we would have addressed it promptly. Because nothing was communicated, we could not inspect, verify, or correct anything during the stay. We genuinely want every guest to enjoy their time here. Receiving a review like this without any prior notice or fair chance to remediate is extremely upsetting, and we do not feel the tone or the 2-star rating reflects the level of care and responsiveness we provide. We remain committed to working collaboratively with guests, because that’s how great stays happen.

Thank you so much for staying with us Brandi! Be back soon!