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Rakuten STAY TERRACE Hakone Kowakudani

Luxury apartment in Hakone with free parking

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Photo gallery for Rakuten STAY TERRACE Hakone Kowakudani

Exterior
Terrace/patio
Exterior
Room
Balcony view

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Outdoor space
  • Parking included

Explore the area

View in a map
483-2 Kowakudani, Hakone, Kanagawa, 250-0406
  • Hakone Open Air Museum
    ‪6 min walk‬
  • Hakone Kowakien Yunessun
    ‪15 min walk‬
  • Hakone Gora Park
    ‪15 min walk‬

Choose your unit

View all photos for [C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

Living area

[C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

  • 969 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for [F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

Room

[F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 560 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Stayable Showroom, No pets allowed, Non Smoking

Living area

Stayable Showroom, No pets allowed, Non Smoking

  • 861 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

View all photos for [D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking

Living area

[D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking

  • 807 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

View all photos for [F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

Living area

[F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

  • 635 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for [A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

Living area

[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

  • 1830 sq ft
  • 3 bedrooms
  • Mountain view
  • Sleeps 10
  • 4 Queen Beds and 2 Large Single Beds

View all photos for [B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

Living area

[B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

  • 1023 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for [E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking

Room

[E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking

  • 710 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

View all photos for [E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

Room

[E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

  • 775 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Bunk Beds and 2 Single Beds

View all photos for [D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking

Room

[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking

  • 807 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

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About the area

Hakone

Located in Kowakudani, a neighbourhood in Hakone, Rakuten STAY TERRACE Hakone Kowakudani is near a train station. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ōwakudani and Lake Ashi. Hakone Toy Museum and Kanagawa Prefectural Museum of Natural History are also worth visiting.

What's nearby

  • Hakone Open Air Museum - 6 min walk - 0.6 km
  • Hakone Kowakien Yunessun - 15 min walk - 1.3 km
  • Hakone Gora Park - 15 min walk - 1.3 km
  • Hakone Shrine - 7 min drive - 8.3 km
  • Lake Ashi - 8 min drive - 8.7 km

Getting around

  • Kowakidani Station - 4 min walk
  • Hakone Miyanoshita Station - 18 min walk
  • Tokyo (HND-Haneda) - 127 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬2 min drive
  • ‪ベーカリー&スイーツ "PICOT - ‬14 min walk
  • ‪手打ち蕎麦金春 - ‬12 min walk
  • ‪ラウンジ花影 - ‬2 min drive
  • ‪箱根飲茶楼 - ‬17 min walk

About this property

Rakuten STAY TERRACE Hakone Kowakudani

Luxury apartment in Hakone with free parking
Massage/treatment rooms, free self-parking and free Wi-Fi in public areas are available at this smoke-free apartment building. Other amenities include a vending machine. Each apartment boasts a spring water bath and offers free WiFi and a kitchen. Guests can appreciate conveniences, such as a washer/dryer and a fridge, and other amenities include a furnished patio and a microwave.
Rakuten STAY TERRACE Hakone Kowakudani offers 22 accommodations with washers/dryers and complimentary bottles of water. Rooms open to furnished patios. This individually decorated and furnished accommodation includes desks and dining tables. Beds feature premium bedding. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a separate bath and shower with a rainfall showerhead, spring water baths, slippers and complimentary toiletries. This Hakone apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and rice cookers.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available.
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Amenities

Kitchen
Washing machine
Dryer
Parking included
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has indicated that there is a carbon monoxide detector on the property
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Rakuten STAY TERRACE Hakone Kowakudani pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Rakuten STAY TERRACE Hakone Kowakudani?

Self-parking is free at this property.

What time is check-in at Rakuten STAY TERRACE Hakone Kowakudani?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Rakuten STAY TERRACE Hakone Kowakudani?

Checkout is at 10:00 AM.

Where is Rakuten STAY TERRACE Hakone Kowakudani located?

Located in Kowakudani, this luxury apartment building is within 1 mile (2 km) of Chisuji Falls, Hakone Kowakien Yunessun and Hakone Open Air Museum. Okada Museum of Art and Hakone Gora Park are also within 2 miles (3 km). Kowakidani Station is only a 4-minute walk and Hakone Miyanoshita Station is 18 minutes.

Rakuten STAY TERRACE Hakone Kowakudani Reviews

Reviews

9.8

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 56 out of 66 reviews
Rating 8 - Good. 7 out of 66 reviews
Rating 6 - Okay. 3 out of 66 reviews
Rating 4 - Poor. 0 out of 66 reviews
Rating 2 - Terrible. 0 out of 66 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

8.6/10

Communication

Reviews

10/10 Excellent

Colton

Liked: Cleanliness, amenities, property conditions & facilities, communication
A very peaceful stay, sad that a lot of the restaurants around the place closes for the day near the time of check in.
Stayed 1 night in Jul 2025

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Onsen tub in room was fantastic
Stayed 1 night in Jun 2025

8/10 Good

Sachiko

Liked: Cleanliness, amenities, property conditions & facilities
Perfect. Center of Tokyo, efficient, nice staff!
Stayed 3 nights in Jun 2025

10/10 Excellent

Michelle

Outstanding
Stayed 2 nights in Jun 2025

10/10 Excellent

Diego

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful rooms with excellent additions. Really resembles how relaxing and enjoyable Hakone is.
Stayed 1 night in Apr 2025

10/10 Excellent

Osvaldo

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had everything we needed. The view was beautiful and the bathroom was amazing
Stayed 1 night in Apr 2025

10/10 Excellent

Pradhiban

Liked: Cleanliness, amenities, property conditions & facilities, communication
Exceeded our expectations! Great location, excellent and spacious room with the bonus of a private onsen and sauna. Easy check in as well. Would highly recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

Raymond

Liked: Amenities, property conditions & facilities, communication
The room is gorgeous with spacious living room. We enjoyed everything, from onsen, kitchen island and the dining area. This is a perfect hotel for relax and enjoying. The only drawback is that there's not much nearby. Also a little unsafe walking from the station, as the hotel is located along the curve road with cars and trucks approaching fast. We ended of calling cab every time since returned in the evening.
Stayed 2 nights in Jun 2025

8/10 Good

ON LEE

Liked: Cleanliness
We stayed in a room accommodating 6 people for 2 nights. Good point: big kitchen with all the things you may need, big balcony to BBQ Bad point: ONLY 6 towels given for 2 nights, no more given even you ask for. Next to a slightly busy road
Stayed 2 nights in Jun 2025

10/10 Excellent

peter

Liked: Cleanliness, room comfort, communication
The large family room was spacious and clean. Great modern furnishings with classic Hakone touches like a sauna and onsen in the room. Beautiful views from the balcony.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort, communication

Very nice

Very spacious and full of amenities, loved the hot spring tub. Only issue was they was food smell from somewhere at times. Great beds and kitchen.
Stayed 2 nights in Apr 2025

10/10 Excellent

Harpreet

Liked: Cleanliness, room comfort, communication

Amazing!

Absolutely incredible. So spacious and so many pleasant surprises such as the matching pyjamas, onsen, foot spa and sauna!
Stayed 2 nights in Apr 2025

10/10 Excellent

Jo

Liked: Cleanliness, property conditions & facilities, communication
What a beautiful property !!! Not a lot of dinner options unfortunately. The scenery around Kowakudani is stunning.
Stayed 1 night in Apr 2025

10/10 Excellent

Nilushi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing accommodation!! This place exceeded our expectations!! It was very spacious and had so many amenities. The foot bath and onsen style bath were fantastic especially with the cold weather we experienced. They had a tv and projector too. The location was super close to the train station too- bit difficult to walk along the busy windy main road but all in all great place. We definitely plan on returning
Stayed 1 night in Apr 2025

10/10 Excellent

carson

Liked: Cleanliness, property conditions & facilities
very nice property! instructions on how to use microwave way too complicated. would have been nice if there was an start stop button in English. Washing machine also hard to use the dryer cycle. Poor English instructions.
Stayed 4 nights in Jun 2025

10/10 Excellent

Anja

Liked: Room comfort, communication

Relaxing stay

The room was wonderful!! Very relaxing even though there is a road under the hotel. Remember there is no staff at the hotel and no restaurants near by. So you need to think about breakfast and dinner. We used the local 7/11 and Gora is only one station away. Had an amazing massage in the evening.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jasmin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Walking to the back entrance with luggage was a bit dangerous. Otherwise the property was beautifully designed on the inside. Luxurious private spa experience. The heated rock bed was one of the best features.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ezra

Liked: Cleanliness, room comfort, communication

HEAVEN ON EARTH

One of the best places I’ve ever stayed at! I would totally recommend. Check in and check out was easy, just read email instructions. Check emails frequently. The directions are very clear. Super clean and modern. The private onsen was DEVINE! I had the BEST time staying here. I would definitely come back and totally recommending this place to my friends and family.
Stayed 3 nights in Apr 2025

8/10 Good

james

Liked: Cleanliness, amenities, property conditions & facilities
If you want privacy, know where you're going, bring your own food, and are tech saavy. This place is good. But it's a personless hotel. Nobody greets you or tells you what's around. When we first arrived it was a little scary. Like where is everyone? That said the private onsen was great and the facility was brand new.
Stayed 1 night in Apr 2025

10/10 Excellent

Tiffanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Pro: Clean Easy parking Vending machine food / drink Full of amenities (detergent, toothbrush, toothpaste, bath towel, slippers, comfy pj's) Stacked kitchen (welcome drinks/snacks) PRIVATE ONSEN/FOOTBATH High tech access Lots of storage Con: No one to deal with luggage Need instructions for onsen use (how to turn off) Need instructions for garbage
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities, communication
Guest check in was complicated room check in was fine other than that no issue!
Stayed 2 nights in Mar 2025

10/10 Excellent

Sugiri

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous property over the top amenities and private onsen. Everything with our stay was perfect except the clothes washer that could be better.
Stayed 1 night in Dec 2024

10/10 Excellent

Morten

Liked: Cleanliness, room comfort, communication

Luxury in the mountains

Very nice apartment in Hakone with private onsen and foot bath. Kitchen was well equipped and we loved eating breakfast with a stunning view of the mountains. Beds are comfortable- the only downside is that both double beds are placed in same room and then the futons (2 floor mattresses) was in a separate room. A bit odd but fortunately 2 of us slept well on the mattresses. The onsen was very nice! For restaurants - use Google Maps. They are located in small towns in the area, and the best way to get around is by train or bus - it is fast and super easy. Just use the Suica card on the phone like in many other cities in Japan. I highly recommend this hotel!
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities, communication
Actual property and room were amazing. It was very large for Japan and everything was new. It felt like a nice modern apartment but had a sauna, onsen, and footbath! Onsen was very nice and while not outside, you could open the large window for some cool air. The room really was far beyond my expectations. Now the location was okay - it was next to a busy/noisy street and while near some hills, plenty of power lines before you could see it. It was a short walk to the station, but there was that busy street and no sidewalk for a bit you had to cross. Not much around to do or eat? So very enjoyable inside, but couldn't really leave unless you had a car. So I expect it was mainly for people driving.
Stayed 1 night in May 2025

6/10 Okay

Anna

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The property has literally zero amenities. No lobby, no front desk, no luggage storage, no staff, nothing in the area as far as dining (unless you have a vehicle). It was very challenging for us as it was raining and cold. There were no restaurants walking distance so we ate supper out of the vending machine. We had to check out at 10 am but had nowhere to store our luggage until our airport transport arrived at 2 pm. We had to haul luggage in the rain (with three kids) along the windy road to the closest train station to find somewhere to kill time. For the price i definitely would not recommend staying here.
Stayed 1 night in Mar 2025