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Aparthotel

Riviera Mackay

Aparthotel units in Mackay with kitchens and furnished balconies

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Photo gallery for Riviera Mackay

Living room
Beach
Front of property
Room
Outdoor dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Dryer
  • Washer
  • Kitchen
  • Barbecue grill
  • Outdoor space
£117
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View in a map
  • Place, Caneland Central
  • Place, Harrup Park
  • Place, Mackay Base Hospital
  • Airport, Mackay, QLD (MKY)

Choose your unit

View all photos for One Bedroom Riverview Apartment with balcony

Living room

One Bedroom Riverview Apartment with balcony

  • 700 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom Apartment with balcony

Room

One Bedroom Apartment with balcony

  • 700 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Riverview Apartment with balcony

Living area

Two Bedroom Riverview Apartment with balcony

  • 807 sq ft
  • 2 bedrooms
  • River view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Apartment with balcony

Room

Two Bedroom Apartment with balcony

  • 807 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 1 King Bed and 1 Queen Bed

One Bedroom Premium Apartment

  • Sleeps 2

One Bedroom Riviera Apartment

  • Sleeps 2

View all photos for Two Bedroom Premium Apartment

Room

Two Bedroom Premium Apartment

  • Sleeps 4

Two Bedroom Riveria Apartment

  • Sleeps 4

One-Bedroom Apartment With Balcony And River View

  • Sleeps 2

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About the area

Mackay

Located in City Centre, a neighbourhood in Mackay, Riviera Mackay is in a shopping district and near a boardwalk. Caneland Central and Mount Pleasant Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Floodway Conservation Area and Water Bird Habitat Conservation Area. Looking to enjoy an event or a game while in town? See what's happening at Great Barrier Reef Arena or Mackay Basketball Stadium.
View more Aparthotels in MackayOpens in a new window

What's nearby

  • Bluewater Lagoon - 3 min walk - 0.3 km
  • Caneland Central - 5 min walk - 0.5 km
  • Mackay Enertainment and Convention Centre - 8 min walk - 0.7 km
  • Harrup Park - 3 min drive - 2.2 km
  • Mackay Base Hospital - 5 min drive - 3.7 km

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪Hungry Jack's - ‬6 min walk
  • ‪Austral Hotel - ‬6 min walk
  • ‪The Coffee Club Canelands Café - ‬6 min walk
  • ‪The Bavarian - ‬6 min walk
  • ‪The Coffee Club Café - Caneland Central - ‬5 min walk

About this property

Riviera Mackay

Aparthotel units in Mackay with kitchens and furnished balconies
Along with a rooftop terrace, this smoke-free aparthotel has self parking and concierge services. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests will appreciate conveniences, such as a washer/dryer and a dining area, while an LED TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is available once per stay.
Riviera Mackay offers 28 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. This accommodation offers separate sitting areas and includes desks. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, designer toiletries and hairdryers.

This Mackay aparthotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided once per stay.

Our prices include all fees. No hidden fees.

Amenities

Kitchen
Washing machine
Dryer
Free WiFi
Air conditioning
Outdoor space

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 50.00
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The property charges 1.9 per cent for credit card payments
The front desk is open from Monday to Friday (9:00 AM to 5:00 PM), Saturday to Saturday (10:00 AM to 4:00 PM) and Sunday to Sunday (10:00 AM to 2:00 PM)
Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Reception hours are 10 AM-2 PM on public holidays.

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 10.0 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self-parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is Riviera Mackay pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Riviera Mackay?

Self-parking is available for AUD 7 per day. Extended parking is available for AUD 7 per day.

What time is check-in at Riviera Mackay?

Check-in start time: 2:00 PM; check-in end time: anytime. Early check-in is available for a fee of AUD 50.00 (subject to availability).

What time is check-out at Riviera Mackay?

Checkout is at 10 AM. Late checkout is available for AUD 50.00 (subject to availability).

Where is Riviera Mackay located?

Located in City Centre, this aparthotel is within a 5-minute walk of Bluewater Lagoon and Caneland Central. Artspace Mackay and Jubilee Park are also within 10 minutes.

Riviera Mackay Reviews

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 308 out of 442 reviews
Rating 8 - Good. 96 out of 442 reviews
Rating 6 - Okay. 22 out of 442 reviews
Rating 4 - Poor. 15 out of 442 reviews
Rating 2 - Terrible. 1 out of 442 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

8.8/10

Communication

Reviews

10/10 Excellent

Cathy

Liked: Cleanliness, property conditions & facilities, communication
Good facilities and friendly staff made the stay very enjoyable
Stayed 3 nights in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities, communication
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Stayed 3 nights in Sep 2024

10/10 Excellent

Raj

Liked: Cleanliness, amenities
Great location, close to shops and restaurants. Great rooftop bbq area.
Stayed 1 night in Jun 2020

10/10 Excellent

Allan

Liked: Cleanliness, room comfort, communication

Riviera is the Best

The best place to stay in Mackay
Stayed 7 nights in Apr 2024

10/10 Excellent

Guy

Liked: Cleanliness, room comfort, communication

Satisfaction.

This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Stayed 7 nights in Mar 2025

10/10 Excellent

Pauline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely apartment, the service, cleanliness and convenience is the best we have experienced in over 20yrs of visiting Mackay. I definitely recommend this hotel.
Stayed 5 nights in Nov 2023

8/10 Good

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
the property was clean and tidy despite hairs left in the remote, the view was awesome and the beds comfortable.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful rooms with everything you need for a great stay. Lovely views and outside top area is spectacular. Staff friendly and close to Main Street area and shopping centre and the water park? Highly recommend.
Stayed 2 nights in Sep 2022

10/10 Excellent

Suzanne

Liked: Cleanliness, property conditions & facilities, communication
Riviera Mackay was perfect for my 4 night stay while competing in the Queensland Masters Swimming. Quiet and very close to the large shopping area. The apartment was spacious and comfortable.
Stayed 4 nights in Mar 2023

8/10 Good

Karina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great position. Close to major shopping centre and the water play area/lagoon. Staff are lovely and communicate well prior and during the stay. Property is nice and clean. Great parking. We were happy with our 1 bedroom unit.
Stayed 2 nights in Nov 2022

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities
A modern property but the apartment was unclean, particularly the carpets and bathrooms.
Stayed 1 night in Jul 2023

4/10 Poor

Scott

Liked: Communication
Disliked: Cleanliness, amenities
Dirty bathroom
Stayed 1 night in May 2023

8/10 Good

Joanne

Liked: Cleanliness, room comfort

Comfy stay. Nice restaurants close by.

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Liked: Room comfort, communication
Disliked: Cleanliness
No daily servicing, cleanliness not to the standard expected for the review - bathrooms were very dirty / mouldy. Given the review we expected the facility to be in better condiction, walls had alot of damage, rooftop floor was not open, receptoin only manned Mon-Fri during work hours.
Stayed 5 nights in Apr 2024

4/10 Poor

David

Liked: Communication
Disliked: Cleanliness
I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
Stayed 3 nights in Mar 2024

10/10 Excellent

I

Liked: Cleanliness, room comfort, communication

Great location and wonderful room

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Stayed 6 nights in Jun 2025

8/10 Good

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anne

Liked: Cleanliness, room comfort, communication
Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Stayed 1 night in May 2025

6/10 Okay

Darren

Liked: Property conditions & facilities, communication
you could hear people in other rooms at 5am in the morning
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
Reception was lovely
Stayed 1 night in Apr 2025

8/10 Good

Zaneta

There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.
Stayed 2 nights in Dec 2024

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort

Will not stay again.

Booked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air. Carpets dirty and disgusting. Mould on bedside lamp shades and blinds. General lack of care and maintenance.
Stayed 1 night in Jul 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, amenities, communication
Paying for parking in Mackay. Just milking people
Stayed 2 nights in May 2024

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice property with gated parking. The thing I felt uncomfortable with, was check in. There was no one there and i had to give out my visa number over a speaker and hope nobody else was listening.
Stayed 2 nights in Mar 2024