4/10 Poor
Katheryn
31 Dec 2023
We had a four bedroom apartment for 6 adults and two children for three nights. Two adults declined to stay and went elsewhere. - I really don’t think that the property was properly maintained and checked before we arrived.
I messaged and emailed a list of issues to the staff on duty, but unfortunately the poor man seemed to be the only person checking in and responding to issues.
1. Nails protruding from stair carpet caused a significant cut to the 6 year olds foot. - Not addressed during our stay.
2. In sufficient crockery and cutlery - Addressed on second day.
3. No lamps or side lights in one bedroom- Not addressed during our stay.
4. TV did not work as it did not have internet connection. Addressed in our third day. Although internet connection did go down regularly anyway.
Not reported during our stay…
… no soap etc in upstairs bathroom.
… cleaning issues, found a number of interesting items under beds.
Disappointing overall. Have stayed with Veriu several times before. They are not the cheapest, but they are usually reliable. It is a shame as it could easily have been som much better.
Katheryn
Stayed 3 nights in Dec 2023