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Central Park Tulum by Los Amigos

Hotel in Tulum with 2 outdoor pools and full-service spa

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Outdoor pool
Exterior
Room
Outdoor dining
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • Pool
  • Housekeeping
  • Kitchen

Explore the area

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Calle 6 Sur, entre Calle 3 y 4 Sur, Tulum, ROO, 77780
  • Place, Dos Aguas Park
    ‪15 min walk‬
  • Place, Hospital de Tulum
    ‪16 min walk‬
  • Place, Jaguar Park
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Rooms & beds

Spaces

Garden
Price is avg per night

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    About the area

    Tulum

    La Veleta, a neighbourhood in Tulum, is home to Central Park Tulum by Los Amigos. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting.

    What's nearby

    • Dos Aguas Park - 15 min walk - 1.3 km
    • Hospital de Tulum - 16 min walk - 1.4 km
    • Holistika Art Walk - 4 min drive - 1.4 km
    • Hunab Lifestyle Center - 6 min drive - 2.5 km
    • Jaguar Park - 6 min drive - 2.5 km

    Getting around

    • Tulum Intl. Airport (TQO) - 38 min drive

    Restaurants

    • ‪Delicia - ‬4 min walk
    • ‪El Agavero - ‬7 min walk
    • ‪Guacamole Club - ‬4 min walk
    • ‪La Taqueria Pinches Tacos Shop - ‬11 min walk
    • ‪La Consentida - ‬6 min walk

    About this property

    Central Park Tulum by Los Amigos

    Hotel in Tulum with 2 outdoor pools and full-service spa
    Along with 2 outdoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
    Central Park Tulum by Los Amigos offers 39 accommodations with a safe and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

    This Tulum hotel provides complimentary wireless Internet access. LED televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

    2 outdoor swimming pools are on site along with a sauna and a fitness centre.
    The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa. There are hot springs/mineral springs on site.
    Our prices include all fees. No hidden fees.

    Amenities

    Pool
    Spa
    Parking included
    Free WiFi
    Restaurant
    Gym

    House Rules

    Check in after 3:00 PM
    Minimum age to rent: 18
    Check out before 11 AM
    default

    Pets

    No pets allowed, no service animals permitted
    default

    Smoking

    Smoking is not permitted

    Important information

    Fees

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 300.00 per stay

    We have included all charges provided to us by the property.

    Optional extras

    • Airport shuttle fee: USD 250 per vehicle (return)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards; cash is not accepted
    This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
    This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
    This property is professionally cleaned
    If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

    We should mention

    This property does not have any lifts
    Reservations are required for massage services, spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    No pets and no service animals are allowed at this property
    Guests under 17 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
    This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

    Frequently asked questions

    Does Central Park Tulum by Los Amigos have a pool?

    Yes, this property has 2 outdoor pools.

    Is Central Park Tulum by Los Amigos pet-friendly?

    No, pets are not allowed at this property.

    How much is parking at Central Park Tulum by Los Amigos?

    Self-parking is free at this property; nearby parking is also free.

    What time is check-in at Central Park Tulum by Los Amigos?

    Check-in start time: 3:00 PM; check-in end time: anytime.

    What time is check-out at Central Park Tulum by Los Amigos?

    Checkout is at 11 AM.

    Does Central Park Tulum by Los Amigos provide a shuttle to the airport?

    Yes, there's an airport shuttle. A fee of USD 250 per vehicle applies.

    Where is Central Park Tulum by Los Amigos located?

    Located in La Veleta, this spa hotel is 0.9 mi (1.4 km) from Hospital de Tulum and 2.9 mi (4.7 km) from Tulum Beach. Dos Aguas Park and Holistika Art Walk are also within 1 mile (2 km).

    Reviews

    Central Park Tulum by Los Amigos Reviews

    8.8

    Excellent

    9.4/10

    Cleanliness

    9.2/10

    Staff & service

    8.2/10

    Amenities

    9.4/10

    Property conditions & facilities

    7.4/10

    Communication
    Rating 10 - Excellent. 139 out of 221 reviews
    Rating 8 - Good. 49 out of 221 reviews
    Rating 6 - Okay. 15 out of 221 reviews
    Rating 4 - Poor. 10 out of 221 reviews
    Rating 2 - Terrible. 8 out of 221 reviews

    Reviews

    10/10 Excellent

    Mark L

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    If you want beautiful and peaceful this is it!

    Everything was fantastic!! From the hotel to the staff. It was just about 3 blocks off the main drag which was perfect for us. It was nice and quiet. There is construction going on but it stopped at 6 which was fine for us.
    Stayed 2 nights in Jun 2017

    10/10 Excellent

    Robert Henry

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    I will be back! Onsite spa & gym top quality, resort is 5 star cleanliness. Everything needed walking distance. Recommend small rental car for full experience in Tulum, most attractions within 15 minute drive. Mopeds and bicycles only for the very brave. Park the car & take the $10 taxi home if you want some drinks (:
    Stayed 7 nights in Dec 2021

    10/10 Excellent

    Cynthia

    Liked: Cleanliness, amenities, property conditions & facilities
    The Penthouse does NOT disappoint! The entire space was beautiful, 3 story gym, Thai restaurant and ambiance was great, the grounds were well kept. There is no elevator, so pack light. The roads in the area are not paved, without street lights, don’t recommend being off grounds after dark. Need a cab to get to the beach, about 15 minute ride $24 dollars each way. About 1.5hrs from the airport.
    Stayed 4 nights in Nov 2021

    10/10 Excellent

    Angel

    Liked: Amenities, property conditions & facilities, communication
    Good service
    Stayed 5 nights in Oct 2021

    10/10 Excellent

    ELIZABETH, lawrenceville

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    el gym y el spa
    Stayed 4 nights in Oct 2021

    10/10 Excellent

    Jorge

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    This Resort was amazing! Definitely will go back and stay at this place again. Close to the Tulum ruins and local markets, restaurants and bike rentals. Only thing is rent a car or get on a colectivo because taxis are way over priced even with the front desk trying to help you out for service.
    Stayed 7 nights in Aug 2021

    4/10 Poor

    Verified traveller

    Liked: Cleanliness, property conditions & facilities
    Overall, this was a decent hotel. The gym is probably the main draw as it is pretty impressive. However, even with very few guests there, because they only have 2 treadmills, it wasn't easy to get to use it. The pool is mainly decorative, and basically nobody uses it as it's very shallow and narrow. So if you like hanging out by the pool this is not the place for you. The main problem I had with my stay was that I accidentally booked the wrong date on the hotel (I had a overnight flight so that threw me off). I booked 2 weeks ahead of time and contacted both the hotel and Expedia the very next day. I had also booked the penthouse suite. If I had accidentally booked a studio, I might not have cared that much. After hours of talking to Expedia and the hotel, they basically both told me they were not going to do anything for me and it was my mistake and I'd have to eat the cost. I told them I was willing to change dates, get credit. Anything so I didn't lose the 280 dollars I spent for a penthouse suite I wasn't going to be there to use. In conclusion, this is a small brand hotel that doesn't really care about customer service and if they won't do anything about my mistaken booking, I don't feel they would be very accommodating about anything else. In general, I'd avoid this place and also avoid booking anything with expedia as their customer support after you make a booking is basically non-existent.
    Stayed 3 nights in Aug 2021

    10/10 Excellent

    mark

    Liked: Cleanliness, room comfort, communication

    Cute diamond in the rough

    Very good place for the price. Dirt road to get there, but once there it is very nice. The ocean side bohemian-chic area is a short drive away.
    Stayed 1 night in Aug 2021

    6/10 Okay

    Verified traveller

    Disliked: Cleanliness, property conditions & facilities, communication
    Broken door lock. Blood on sheets. Frequent power issues. Construction every morning, impossible to sleep and noisy above. left hotel early and lost money booked another place.
    Stayed 3 nights in Jul 2021

    4/10 Poor

    Verified traveller

    Liked: Property conditions & facilities
    Disliked: Amenities
    The property looked nice and seemed to have a nice pool, which we didn't use. However, it was an open pool area with no shade at all. The room was relatively clean, but had deep black scratches all over the white nightstands. In addition, the garbage in the kitchen was left completely full when we checked in. The worst part about the room was the shower. It had very low pressure and it would take a very long time to get it to hot. The water was also very difficult to adjust and we had to keep playing with the temperature as it just kept going from cold to very hot - it was challenging to find the middle point. On the 2nd day of our trip, the electricity completely went out and we had no air conditioner on a very hot and humid day. Additionally, the water pressure was non-existent, the water was barely trickling and in the middle of my shower, the water completely stopped and I couldn't even finish the shower. The management told us it would take 30 min to restore electricity, but it actually took about 5 hours. Finally, the only restaurant and bar they had in the hotel, wouldn't open until 3 pm, which was very inconvenient. Very disappointed with this hotel, as well as the experience.
    Stayed 2 nights in Jul 2021

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    I loved this resort !! The staff was so kind and friendly, and the cleanliness of the resort was awesome. The only thing that was not so great was the pressure of the water from the shower and how the temperature of the shower would go from really hot to cold. The gym was phenomenal and so is the juice bar. The restaurant on site is so delicious (Thai food) I couldn’t get enough of it. They clean the pool and resort daily so swimming in the pool was enjoyable. I will definitely book here again in the future.
    Stayed 5 nights in Jul 2021

    2/10 Terrible

    Verified traveller

    Disliked: Amenities, property conditions & facilities, communication
    Poor communication, poor service, property management not accommodating. No hot water, maintenance issues. Expedia Customer Service not helpful at all. Expedia has ignored my responses. Expedia is the worse
    Stayed 4 nights in Jul 2021

    4/10 Poor

    Verified traveller

    Disliked: Cleanliness, amenities, property conditions & facilities, communication
    Not worth it only nice attraction is the hydrotherapy
    Stayed 5 nights in Jul 2021

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    This property is just so beautiful. It’s trees all over and the layout with the pools and fountain just makes it such a zen environment. If you’re looking for a calm, quiet, and relaxing stay in Tulum, this is your place. Only thing my sister and I didn’t like was the lack of hot water from the shower. I guess because the weather is hot, they figured hot water wasn’t needed but we would have liked the option. Other than that, everything was great. There’s always a concierge at the front to answer any questions and our room was cleaned every day. Everyone is so friendly and willing to help. Of course I can’t forget my absolute favorite part of this stay: the spa! It has a hot tub, sauna, steam room, bucket showers and so much more. Always much needed after a day of exploring Tulum and doing fun activities.
    Stayed 4 nights in Jun 2021

    4/10 Poor

    Felipe

    Disliked: Cleanliness

    Insectos

    A pesar de estar limpio el cuarto encontramos tres cucarachas en un lapso de 12 horas. Fue muy incómodo dormir sabiendo que estábamos compartiendo la habitación con ese tipo de insectos. Me parece es más un tema de fumigación que de limpieza.
    Stayed 2 nights in Jun 2021

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, room comfort, communication

    Muy bonito hotel y con increíble restaurante thai

    El hotel está muy bien , la habitación grande y tienen el mejor restaurante Thai de Tulum la verdad ! Increíble
    Stayed 1 night in Jun 2021

    2/10 Terrible

    Verified traveller

    Liked: Cleanliness, property conditions & facilities
    Disliked: Communication
    Avoid going to this property! I gave my ID for incidental charges, and they lost it. I was forced to travel back to the US with not ID. There is no front desk that can help when you need it, there is a “concierge” person who is not on site 24/7. I would recommend staying at a more traditional style hotel. There is only one restaurant on the property that only offers lunch and dinner, so breakfast options become a commute to another restaurant. Most excursion shuttles will also not meet you at this hotel and you have to travel to the Super Aki supermarket which is 1.5m away. The water smells bad here and the shower pressure is almost a light drip. Really avoid going here.
    Stayed 4 nights in Jun 2021

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    We went in May 2021 and it was calm. Not too many other people staying there it seemed. So, there was a lot of privacy. The spa is phenomenal and the restaurant has good Thai food. Breakfast is not included. Bring plenty of cash because taxi is the only way to get around unless you rent your own vehicle, bike, moped.
    Stayed 4 nights in May 2021

    6/10 Okay

    Verified traveller

    Liked: Cleanliness, communication
    Big and spacious rooms in great condition. The location of this property is under development. Expect non-paved roads, dust, industrial trash in surrounding areas, and overpriced Thai restaurant on site.
    Stayed 2 nights in Apr 2021

    6/10 Okay

    Verified traveller

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    This is an excellent place but we had some significant issues. If I were to rate this just on the property, I would give it 5 stars, but due to some issues I can honestly and fairly give it only 3 stars. PRO: -The place is huge with lots of space and awesome rooftop pool. -Beds are big and comfy. -There's a gym and spa. The gym is way more than a typical hotel gym. -Kitchen is well equipped and open. -Location is very close to downtown Tulum. -Wifi is pretty solid. CONS -We had to deal with construction noise from below us for 3 straight days until 6pm each day. That basically ruined our vacation. We were looking for peace and quiet but instead had to deal with nonstop noise. -When we got there, we had to wait 20 minutes for the concierge to arrive to give us our keys. I don't know why they couldn't have just given the keys to the front desk, which would've saved time. -When we entered the unit with the concierge, the housekeeper was still cleaning the place at 3:30pm. -The place is very clean overall, but we found cigarettes butts in the pool area. One of them was in the water. -They made it mandatory for pool workers to come in to clean every day. We wanted privacy, so we weren't happy that two guys came in every morning. -The toilets were extremely hard to flush. -Despite many issues we had to deal with, the management did nothing to make up for them. Not even a late check out at noon.
    Stayed 4 nights in Mar 2021

    10/10 Excellent

    Kandis

    Liked: Cleanliness, room comfort, communication

    Wonderful hotel located in town.

    The hotel was very nice. The staff was helpful and very friendly . It seems the hotel is managed by an outside company so the concierge is located at a different property a few blocks away. Fernanda came after about 15 minutes from our arrival. Through WhatsApp we communicated and she arranged excursions and brought us bikes for rent that we requested. I would definitely stay at this property again . There is a nice pool as well as spa and gym. They were closed due to Covid bit looked nice all the same. The hotel is 10-15 minute bike ride from the beach.
    Stayed 5 nights in Feb 2021

    2/10 Terrible

    Verified traveller

    Disliked: Cleanliness, amenities, property conditions & facilities, communication
    I rented three bedroom penthouse with private pool. Upon my arrival I had to wait almost one hour for a lady named Valeria Morelos to arrive who was extremely rude who was in charged of the property, when I asked for a manager she told me that she cpuld not bother owners in Europe and if I didn't like it I could leave.She wanted to charge me extra a night for additional two people eventhough we were total of four in a three bedroom penthouse. You were not allowed to listen to music after eight pm because you would get a fine.Worse vacation ever. I will not be returning here. Very dishonest.
    Stayed 2 nights in Feb 2021

    10/10 Excellent

    Rajahn

    Liked: Cleanliness, room comfort, communication

    Wonderful trip

    Great service and extremely helpful staff
    Stayed 3 nights in Jan 2021

    10/10 Excellent

    Jessica

    Liked: Cleanliness, room comfort, communication

    great little stay!

    Great place, clean and well priced. We would definitely come back for a longer stay. Beaches are about 10 minutes away with our own car or shuttles available. Gym was awesome!
    Stayed 1 night in Jan 2021

    10/10 Excellent

    DANILO

    Liked: Cleanliness, room comfort, communication

    Central Park Tulum

    O hotel é muito bom. Novo. Lindo. O quartos são super confortáveis. Limpos. Cama uma delicía. Atendimento excelente, todos os atendentes muito atenciosos. Unico ponto ruim é que o chuveiro não é tao quente pra quem gosta de banho mais quente.
    Stayed 7 nights in Dec 2020