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Aparthotel

Dockside Apartments at Excel

Aparthotel units with kitchens, near ExCeL Exhibition Centre

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Photo gallery for Dockside Apartments at Excel

Dining
Exterior
Room
Lobby sitting area
Bathroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Parking available
  • Dryer
  • Washer
  • Kitchen
  • Free WiFi

Explore the area

View in a map
  • Place, ExCeL Exhibition Centre
  • Place, IFS Cloud Royal Docks Station
  • Place, Thames River
  • Airport, London (LHR-Heathrow)

Choose your unit

View all photos for Studio

Room

Studio

  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, Multiple Beds

Room

Apartment, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Room

Apartment, 1 Bedroom

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, River View

Living area

Studio, River View

  • 431 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, River View

Living area

Apartment, 1 Bedroom, River View

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

London

Located in London, Dockside Apartments at Excel is in the business district. Museum of London Docklands and O2 Arena are cultural highlights, or if an activity is on the agenda, visit IFS Cloud Royal Docks Station. Looking to enjoy an event or a match? See what's going on at ExCeL Exhibition Centre or London Stadium.
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What's nearby

  • ExCeL Exhibition Centre - 6 min walk - 0.5 km
  • Thames Barrier Park - 10 min walk - 0.9 km
  • University of East London, Docklands Campus - 18 min walk - 1.5 km
  • IFS Cloud Royal Docks Station - 3 min drive - 1.6 km
  • Thames River - 5 min drive - 2.6 km

Getting around

  • Royal Albert Station - 4 min walk
  • West Ham Station - 7 min drive
  • London (LCY-London City) - 3 min drive

Restaurants

  • ‪Caffè Nero - ‬16 min walk
  • ‪Subway - ‬14 min walk
  • ‪The Salt Port - Restaurant & Delicatessen - ‬4 min walk
  • ‪Juniper & Co Bar & Kitchen - ‬16 min walk
  • ‪Pret A Manger - ‬16 min walk

About this property

Dockside Apartments at Excel

Aparthotel units with kitchens, near ExCeL Exhibition Centre
Along with a snack bar/deli, this smoke-free aparthotel has self parking and concierge services. WiFi in public areas is free. Other amenities include dry cleaning and laundry facilities. Each apartment features a washer/dryer and a kitchen with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a flat-screen TV and a coffee/tea maker. Weekly housekeeping is available.
Dockside Apartments at Excel offers 63 accommodations with washers/dryers and a safe. Accommodation at this 3.5-star aparthotel has kitchens with fridges, stovetops, microwaves and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Our prices include all fees. No hidden fees.

Amenities

Kitchen
Washing machine
Dryer
Free WiFi
Breakfast available
Parking available

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 150.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately GBP 15 for adults and from GBP 15 for children
  • Self-parking fee: GBP 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Frequently asked questions

Is Dockside Apartments at Excel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Dockside Apartments at Excel?

Self-parking is available for GBP 15 per night.

What time is check-in at Dockside Apartments at Excel?

Check-in start time: 2:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Dockside Apartments at Excel?

Checkout is at 11:00 AM.

Where is Dockside Apartments at Excel located?

Located in Docklands, this aparthotel is within 1 mi (2 km) of ExCeL Exhibition Centre and IFS Cloud Royal Docks Station. Thames River and O2 Arena are also within 3 mi (5 km). Royal Albert Station is only a 4-minute walk and Prince Regent Station is 9 minutes.

Dockside Apartments at Excel Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 47 out of 79 reviews
Rating 8 - Good. 21 out of 79 reviews
Rating 6 - Okay. 2 out of 79 reviews
Rating 4 - Poor. 5 out of 79 reviews
Rating 2 - Terrible. 4 out of 79 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment had it all you wish for. Microwave, Nespresso, dishwasher and much more. Reception 24/7 available. We were lucky to meet Fahrat and Daniella. Super friendly and gave us advice. Also got a snack-pack from them which was sweet. Location pretty cool as it's close to London City airport. With DRL you're in downtown London within 20 minutes. Absolutely would recommend this apartment to all who would like to visit London.
Stayed 4 nights in Apr 2019

8/10 Good

Lorraine

Liked: Room comfort

Amazing Apartment but poorly managed

These apartments look amazing! Super stylish and with great views of the river. However, I don’t think I got the customer care I would have, if I stayed in a hotel. The man on the receptions was welcoming, but I was shocked when he asked for £100 deposit, so please take note. Thankfully I had cash on me, as I hate paying deposits with card, as it takes ages to get the money back! On the table in the apartment there was a huge list of items and the cost of them if you damaged them and the prices were ridiculous! It was very worrying! Literally EVERYTHING was listed! The room was also VERY hot! It was a spring day, and it was way too warm. I couldn’t work the AC so I went downstairs to the reception and there was a lady on now and she told me how to work it. While I was there I also realised I hadn’t been given a receipt for my £100 deposit and was a little worried. I asked the lady for one and she asked how much did I pay? Which was a little concerning, surely everyone pays the same? Or do they charge what they like at the time? The AC still didn’t work, so I gave up in the end and just had to cope with the heat! I mentioned this at check out to a different member of staff and they said they only switch it on in summer! The room also wasn’t as clean as it first appeared either with dirty handprints on the doors and crumbs on the sofa, which was a shame. A great looking apartment, but in my opinion not managed professionally.
Stayed 1 night in Mar 2020

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goood stay
Stayed 1 night in Mar 2020

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience overall

We stay a family of 3 for 4 nights beginning of Jan 2020. Having read mixed feedbacks when looking at closest transportation I got worried. But in the end, apart from not having always 100% clear answers to my questions to the employees, our stay there was excellent. We had a brand new small flat. Everything working perfectly. I was worried of 1 tea spoon missing from start and the listing of prices to pay for damaged items and the deposit given during checking ^^We never know what could happen. In the end, all was straightly managed at check out. No issue what so ever. I wish to have used a bit more the kitchen which was the goal with family and baby girl of 2.5 yo. But we ate more often outside even in evenings. But the flat was great, shower great. Only small remark is about cleaning and we read this beforehand, so no real surprise, but during 5 days stay, cleaning was done once. Also, DLR tracks are almost touching the building ^^and accross the Thames from the flats was the London city airport. We thought we could have noise issue, but being winter we never really had windows open during night and we were not disturbed by noise, thus good windows isolation. All in all, we were really satisfied. We'll come back and hope to get exactly the same room number ^^ Thanks for our good stay. Denis
Stayed 4 nights in Jan 2020

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely place!

Had a short stay but nevertheless was welcomed by the staff and felt cared for. Tahmim was a great help! Hoping to stay another time!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

Stay was very nice, staff were friendly! Overall i recommend others to stay at this apartment.
Stayed 1 night in Jan 2020

4/10 Poor

Sudip

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor Experience.

Negatives: 1) The heating failed the second night we were there. While we were provided with heaters after we asked, the staff were not pro active, and the heating system had still not been fixed 5 days later when we left. 2) The shower head started leaking and completely soaked the bathroom. The problem was reported, but still not fixed by the time we left. 3) The kitchen is described as 'well equipped'. It is not. There was no knife, and only one tiny pot to cook with. 4) The second blanket in the room was dirty, and had a large lipstick stain on it, which was very unhygienic. Positives: 1) Good location, close to DLR station.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Docklands stay

Overall the room was nice and clean however the receptionist informed me that my room is 706, she even wrote it down on the card, as the lifts wasn’t working I had to climb all them steps even though i had a back knee. Once I was on the 7th floor, the key card was not working, so I had to go down those steps again to the receptionist and found out that the room was actually 703 instead. This was quite frustrating as the lifts wasn’t working and I had to climb all them steps, knowing I had a really bad knee.
Stayed 1 night in Dec 2019

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely virtually new apartment let down by staff.

These apartments are either very recently refurbished or virtually brand-new as everything within a apartment and the decor was pristine A couple of things left the whole experience down one was the check in the security chap said initially they had no record of us on his list and we were made to sit in a separate waiting room waiting to check-in this required me to re-check my booking to see if I had made a mistake where in fact I had not mistake was on behalf of the apartments not mine. When we were shown through to the very small reception desk the lady behind did not even look up to say good afternoon prompting me to announce our presents by saying good afternoon. Eventually we did check in and the next problem was one of the tulips was out of service which led to quite a long delay getting to our room which was on the top floor and when we checked out likewise. However the apartment was lovely ideally situated for the DL are trains and London city airport. If these two issues can be addressed the whole experience would’ve been five stars.
Stayed 2 nights in Dec 2019

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good place

Perfect location for London City airport and also for city sightseeing. At reception they told after this first time I would become a frequent customer. I do agree!!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment was very nice...the only issue we had was the heat/thermostat. The room was very hot and we could not regulate without turning completely off.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I’ve been to, great staff great everything definitely planning to go again.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness

Disappointed

Upon arrival to the apartments our first interaction was very rude. We arrived before the offical check in time however the security guard rudely said as we tried to enter “Check in time is at 2pm”. Reception staff did allow to check in early as the rooms were ready however this left a lasting impression. While the rooms are quite well appointed, our apartment had a bad smell coming from the drains the entire stay, I mentioned it on numerous occasions but nothing was every rectified, no maintenance staff checked and no manager was every seen to check. The staff were a mix of very nice and somewhat rude. I would not stay here again.
Stayed 6 nights in Nov 2019

10/10 Excellent

Vida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was very nice and comfortable. I will recomend it to my friends.
Stayed 3 nights in Oct 2019

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay.

Amazing stay over the weekend for London Comic Con. was in a decent area, close by to Excel, the accommodation was clean, tidy and had all your adequate needs for staying over, including kitchen utilities to make your own food, if not can access train nearby to get into London city centre. Staff was friendly and helpful and had a nice relaxing stay. Would recommend it to anyone if wanting a place to stay while in London.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect, my stay was amazing
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely lovely property, perfectly located for ExCel. Thoroughly enjoyed my couple of days there
Stayed 3 nights in Oct 2019

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place next to the Excel

The apartment was a nice size and very convenient for the Excel Centre where I was attending a conference. The bed and furnishings were very comfortable. The check in staff were excellent and very friendly. The only 2 things that impacted my satisfaction were that the air con didn't work at all and the room was a bit stuffy. However there was a stand alone fan in the room which saved the day. The other minor niggle was the DLR which rumbled on late into the night right by the window. However I would not hesitate in staying there again if I were attending a conference at the Excel.The view of London City Airport was fab.
Stayed 2 nights in Oct 2019

10/10 Excellent

Casper

Liked: Cleanliness, property conditions & facilities, room comfort

Lækre lejligheder

Dette er ikke et hotel. Forvent ikke service. Det er lejligheder og de er rigtigt lækre. Store og rummelige. Store vinduer. Lækre møbler, seng og køkken. Service er der ikke meget af, men det er forventet. Der er ingen faciliteter så som restaurant, fitness osv. Der er en 24 timers reception som kan hjælpe med de mest basale ting og der er kiosk service med drikkevarer, snacks osv. Lækkert ophold og meget centralt placeret i forhold til LCY og ExCeL.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay...

I enjoyed my time at the apartment. It was very clean and comfortable. Had an amazing sleep, bed was lovely! Only thing I didn't like was the £150 holding deposit and the fact that they give you a list of how much stuff costs if you break it. I get it, but for me.. a little off putting.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located for my needs at a fairly reasonable price, especially when compared to the nearby rip off hotels! Clean and airy, there was space to move around and get things done. The bedroom was a bit small and the lifts were slow and somewhat arcane.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Sehr angenhjmes Apartment Hotel, ist alles vorhanden und tip top sauper, reception auch immer freundlich und hilfsbereit.
Stayed 12 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean & spacious apartment! will stay again
Stayed 3 nights in Sep 2019

10/10 Excellent

Ajith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant place for excel conferences for our team

Excellent. Would happily stay again
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and spacious. Very comfortable. Would have been perfect if not for the inflexible check-out time
Stayed 6 nights in Sep 2019