Pebble Beach cottages

Shadows cottage is a lovely property with good access to the beach and a short walk or drive into Carmel. The bedrooms are great, the main bedroom is very spacious and living area is comfortable. Jana was a great host with good communication.

The cottage is exactly as it appears on the website and is perfect for two people. A short Uber ride and you’re at the beach or on the Main Street. There were a few oversights from the manager that we’re surprising and disappointing, particularly given how much he charges per night: 1. Check in was an unecessary mess. We arrived at the prearranged time to find the place locked up and we could not get hold of Bill for 30 minutes. When we did finally get hold of him it was clear that getting us in was not his priority because he was dealing with a problem in another property. It took a further 15-20 minutes of standing outside the front door for him to give us the entry code for the property. This all could have been avoided so easily if he has just given us the entry code up front. 2. A gas BBQ is provided. We were half way through cooking on our fist night and then the gas ran out. The house instructions send you looking for the spare, but it turns out there was no spare. We then had to finish cooking on the stove in the kitchen ... Again, something that could so easily have been avoided had the manager checked things properly. 3. Overall the standard of cleaning fell below what we would have expected. There was a mention of having a lower cleaning fee means that the guests are expected to do some cleaning themselves, but we were not told of this when we booked and given the high nightly cost plus the cleaning fee (which is not low for such a small cottage) we would have expected better. As an example, we had to clean some of the fridge before we could use it. A deep clean of the entire place is probably needed. 4. We had arranged use of the sofa bed and enquired as to where the bedding was. The manager forgot we had prearranged this and left us a voicemail about not having prearranged this, that there would b extra fees that we needed to discuss etc. Once again, something that was overlooked and not taken care of properly. Overall, it is a lovely cottage in a great location. We just felt that the manager let a few of the basics slip with our rental.