Super 2000sq ft Self-Contained Guest House

Dear Michael and Vicki, Thank you for your comments and many apologies again for your disappointment. We have received 5-star reviews from all of our 30+ guests from the various platforms we are on and so, naturally, we were very disappointed to read yours. We sincerely believe this has come about due to a lack of communication that has led to confusion. We would like to reiterate that our profile requests that all guests enquire as to the availability of the pool before booking. This is one of the main reasons we do not use the “auto book” facility so that we can clearly understand the requirements of our guests and plan accordingly. The majority of our guests have not been interested in the pool; more interested in the spacious accommodation for visitors of four or more that we provide. Your brief was that you were hosting family members from abroad and that, for the majority of the time, they would be with you in the village. There was no interest expressed in the pool and, therefore, as your dates clashed with our own family holiday over Christmas week, we had not made contingency plans for someone else to ensure the pool could be ready for you (chemical testing, heating, cleaning, security etc). Simply, we were unaware that you were expecting to use the pool throughout your stay until it was too late. We have taken the opportunity to review our property description and make it even clearer that prospective guests should enquire as to pool availability for their specific dates prior to booking. We are typically able to accommodate these requests with appropriate notice. Once again, we are sorry that this has impacted the enjoyment of your stay with us. Kind regards, Paul and Alison