CAN CARANTA Catalina House - Splendid 18th Century House in Pals

Thank you so much for your lovely review Simone! We are very happy that you enjoyed your stay. It was an absolute pleasure to host you and we would be glad to welcome you again soon! Kind regards, Gemma

Dear Helene, Thank you very much for your lovely review. We are very happy to know that you enjoyed the house, the garden, the privacy and the location. It is great to hear that you also made the most of Pals, Girona, Sa Tuna and Aiguamolls d’Empordà. They are all wonderful places to discover in the area. Thank you again for your visit. We would be delighted to host you again. Kind regards, Gemma

Thanks so much for your visit and great feedback Jim! It was a pleasure to host you. Best, Gemma

Thank you for your visit and your feedback. We’re pleased you liked the property and appreciated our communication. We’re sorry that some aspects of your stay were disappointing. There were flood alerts and huge storms for several consecutive days around your stay. The heavy rain washed sand and dirt from the garden and surrounding walls into the pool, along with insects, leaving it unusually dirty. We arranged cleaning the following day, but we’re sorry it did not fully resolve the issue. We also regret that rainwater entered the house and wet your shoes. We sent a technician to attend to the exterior lights, and we’re very sorry they could not be repaired during your stay. Regarding the soap, we haven’t received similar feedback before, but we take your comments on board. The rate reflected a late September stay for four guests in a large property with a private garden, pool and parking. We believe it offered fair value, while recognising that these problems affected your enjoyment. Thank you for your constructive comments. Your comfort matters to us, and your feedback helps us improve. Kind regards, Gemma

Thanks so much for your visit and your lovely feedback Elizabeth! Kind regards, Gemma

Thanks so much for your visit and lovely comment William! It was an absolute pleasure to host you! We are also so glad that you enjoyed the area and your stay! Kind regards, Gemma

Dear Tony, we are so sorry about the problem you faced whilst accessing the property!! We sincerely apologize. It fortunately never happens... Anyway, we are very happy that you found your way in and that you had a great stay in the end! Kind regards, Gemma

Muchas gracias por vuestra valoración y por destacar la casa, la limpieza y nuestra atención. Nos alegra mucho saber que habéis disfrutado de la estancia. Agradecemos especialmente vuestro comentario sobre el equipamiento de la cocina. Lo tendremos muy en cuenta y revisaremos qué elementos podemos mejorar para que esté a la altura de la casa. Gracias por vuestra visita. Estaremos encantados de recibiros de nuevo. Saludos cordiales, Gemma

Dear Wendy, Thank you very much for your kind review. We are very happy to know that you enjoyed the location, the cleanliness, and the beauty of the village. Your satisfaction is very important to us. Thank you for your visit. We would be delighted to welcome you again. Kind regards, Gemma

Thanks so much for your visit and your kindness Alie. It was a total pleasure hosting and communicating with you! We'd love to welcome you again! Kind regards, Gemma

Merci pour votre visite Laetitia!

Thanks so much for your visit and feedback Mark! It was our sincere pleasure to host you!

Thanks so much for your feedback Petra!

Cher François, nous sommes désolés des soucis survenus lors de votre visite. Lors de la semaine de votre séjour, les rénovations des piscines auraient dû être terminées. Malheureusement les intempéries et les pluies ont retardé leur finition. Nous vous avons accordé immédiatement une compensation substantielle que vous avez acceptée. Nous regrettons ces désagréments, mais la qualité que nous assurons exige que nous rénovons nos locations dès que cela l'exige. Nous sommes persuadés que lors de votre prochain séjour vous profiterez pleinement des piscines et de nos eaux turquoises. Nous vous accueillerons avec plaisir et encore merci de votre séjour et de votre patience! Bien à vous, Gemma

Hello Ian, I am very glad you had a great stay! We will review the problem of the noise you mention. We will be glad to welcome you another time! All the best, Gemma

We are delighted you enjoyed your stay with us. All the best! Gemma