The property was in an unacceptable and unsanitary condition upon arrival.The bathroom contained hair throughout, fecal matter around the toilet, and dirty cleaning toolsThe kitchen was filthy, with a rusted stove and refrigerator, food residue in the microwave, and mouse droppings and cockroach egg casings in the cabinets near cookware and utensils.The bedding was heavily stained, and the window air conditioner was covered in dust, cobwebs, and grime. The only heat provided was a small space heater.I booked this property based on its advertised 8.6 “Excellent” rating, but the actual condition was far below what was represented and made the property uninhabitable.I contacted VRBO, spent nearly two hours on the phone, and provided photographs documenting the conditions. Despite this, I was initially told I could not cancel.We left at 2:00 a.m., slept in our car, and secured alternative accommodations.The host later claimed the property had passed inspection, but I have extensive photographic evidence of its condition. The following day, the host issued a reimbursement, citing “Environmental” as the reason.VRBO guaranteed satisfaction (based on their reasoning) failed us, causing us to have to find accommodations from a truck stop after a 3 hours drive from our home at 2am. Neither they nor the Host cared for us as their customer. Their concern was if I could prove they were at fault and would require them to refund us.