Cottage Close To Sea, Between Portreath And Godrevy

That is brilliant Gary so glad you had a good time. Hope we see you again near the NY period. Regards Neill

Dear David As you know with our contact with you before, during and after your stay we take a real pride in our cottage and in trying to ensure our guests have a good time. I have also tried to contact you after I read the post, but have not heard? Just a thought, but is there some remaining frustration that Homeaway were not able to issue with the duplicate invoices? Or disappointment that the other guests did not arrive? I have to say you do have a point with the flies – it was an unusually warm that week and preventing them flying around the warm conservatory windows, with all the sunshine coming in, was a bit of a battle. Sorry for this – we now spend extra time on cleaning the area around the blinds and have had no problems since. Saying that I have to say though that Pobbles Cottage was certainly not as you described either on the day you arrived or when you left on the following Saturday. By chance I did happen to be at our cottage the Saturday you left, when our house keeper was also cleaning. Did you clean the house yourselves? Because if not then your brief description does not seem to tie up with what I found. Or indeed all other reviews and guest feedback over the last 3 years. If you recall we did contact you during the stay (stormy weather) and right at the end (to check all OK) and you said all was good and had had a nice time. Perhaps you would like to return one of my messages and we can clear this up? Kind regards Neill Fry

Hi Mark, as you know we had a good conversation about this. I am sorry about your cleaning experience and I believe that this should not be repeated. (having spoken to the company). I hope we can see you again next year. Best, Neill

Dear Karan Thank you for taking the time and effort to review my cottage. I can’t recall having a 3-star review recently and having taken the time to refurbish the upstairs, through lockdown, we were of course concerned to read your points - especially given the other positive points from other guests. Regarding the garden, I should maybe have put a small sign up to explain that the front lawn has been left to promote the natural grass and wildflowers and associated wildlife – and has not been mown all year. Apologies for the confusion here. Similarly the deck is unstained again trying to, limit use of chemicals and I have to say I quite like the Buddleia, but I guess it is a subjective world - thank goodness. You make a good point about the other 2 lawns, my apologies that our gardener broke his wrist and we were without garden cover for a few weeks although he is back as of yesterday. I will check again with our housekeeping team to see what happened with the additional cleaning – again sorry for this. This will try to make sure this does not happen again – can you explain what additional cleaning was required? Although we have never had any complaints about the downstairs décor, this was always scheduled to be redecorated in November so thank again for noticing the difference to the upstairs. Best Neill