Lovely Bright Garden Apartment overlooking RSPB reserve. Brading

Thank You, it's nice to know that our efforts are appreciated.

We look forward to greeting you here at Foinavon in the future!

Thank you for your kind comments, much appreciated. We really want to give all our guests the best experience we can.

Thank You. We try hard to make sure that our guests get the holiday they hope for. We're very glad you enjoyed yourselves here. And Thank You for leaving Foinavon in such clean and tidy condition, we'd hardly know that anybody had been in!

Many Thanks for your kind review. It's a shame the oven door glass spontaneously shattered. It is one of those things that just happens occasionally. A first time for us. Hopefully the last. Easily available part, so now we have a spare oven! It's very important to us that our Guests have a good experience here.

Thank you for those kind words. It's nice to know our efforts are appreciated. Yes, it's not ideal for the less able, but families with children do get on very well here. We try to make it clear in our listing that it's multi-level. The slope we're on is part of the charm here, and it opens up the views. We'd love to be all things for all people, but we do try.

Obviously, we were very disappointed by your asessment of Foinavon. We put a lot of effort in to trying to please every one of our guests, but it is clear that you found some things not to your expectations. You have not, however, given any clue as to what they were. That would have been helpful to other guests, as well as ourselves. We must point out that all our photos are taken by ourselves, “un-posed” so as to give potential guests an accurate preview of what to expect of the property. You will also notice that various elements have been upgraded since the images were taken. Please, when making comments, be specific, so that failings or niggles can be identified and adjusted. “needs a refurb” doesn't really explain anything. We are continuing our progamme of maintenance and improvement works.

We were surprised to see your scathing comments, finally published so long after your visit. When you look back over the communications before your visit, you will see that you volunteered the information that, although your family are dog enthusiasts, none would be brought here, as they are not permitted on the property. Naturally, when were aware of the dog being taken in, it was reasonable to remind the handler that it was previously agreed that no dogs would be in the property. I have never known Sue to behave in the way you describe – and wouldn't expect that. Did you witness this for yourself or is this some third-hand version? The simple courtesy of knocking at our door and introducing himself and the dog could have avoided any unpleasantness. We could have taken the dog for a walk. We offer Foinavon as 'dog-free' so we must keep to that standard. The cleaner found dog hairs from just the brief visit, thus requiring deeper cleaning. We do not want contamination to be shown up by a future guest with allergies, after booking what they reasonably expect to be a safe place. The Parking Space. It is simply parallel parking, exactly the same as roadside parking between two vehicles in town or anywhere else. The clear distance from our car (which is always parked tight up to the opposite end), to 'your' end of the space is 6.8metres. – leaving a full 2 metres clear for manoeuvring a large car. We do not recall what vehicle you drove, but, for your comparison, here are a couple of the largest common cars on UK roads, a surprising number of which, other guests have happily parked. Skoda Superb estate 4.8 metres long 1.8m wide. Ford Mondeo estate 4.9m x 1.9m. Drivers of large cars actually seem to be better at parking here! The Spa. As explained on arrival, we had reduced the water temperature from it's usual 'body heat' by three degrees centigrade, for safety and comfort during the exceedingly hot weather at the time. Bathing in overly warm water could rapidly cause illness. At body temperature, a small difference will not be immediately obvious. It was correct to turn down the heat for that reason. It was nothing to do with costs, if that was what you're suggesting. Quite obviously, we would not put up a sign offering to adjust the temperature if we were not prepared to do so. Since the weather settled back to it's usual heat, we've reset the thermostat to normal. The male of the group left site when we started our introductory walk-around during which we explained the situation with the spa, thus leaving partner to participate. We cannot understand why you chose not to tell us of your concerns during the stay. As we always want our guests to have the best possible experience here, we always respond immediately to any issues that we're made aware of. At no time during the rental did we have any communications from guests, so it would be perfectly reasonable to assume that everything was fine. From our own point of view, we would not live with something we considered 'not right' without trying to get the situation resolved, or at least reported. Why did you? As you had booked the property for a relative, rather than for your own occupation, did you actually visit it yourself to see what it is really like?