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2/10 Terrible
Beth G.
3 Sept, 2021
Worn and broken- do not recommend
My family has been vacationing at Sea Colony with family for 10 years and until this past stay, really loved it without any complaint. However, that changed this summer. It started in November when we were told by Vacasa that the unit we normally rent was being cancelled. To their credit, they assisted us in finding us a new, comparable unit. However, when we arrived last week, we were shocked at the condition of this unit, especially given that it falls within the same rate range as our prior unit that we were very satisfied with. When we arrived, we noticed stained rugs and furniture, a broken pane of glass in one of the front windows, a missing bar stool, several worn and broken dining room chairs, broken closet doors and a broken faucet. Maintenance fixed the closet doors immediately and returned a few days later to fix the faucet, but what remained was a very worn, shoddy unit that did not, in any way, match the price that we paid for the week. To make matters worse, the unit advertises that it sleeps 6- presumably because it has a sleeper couch. However, this is entirely misleading because the sleeper is completely unusable. Bolts are missing and the mattress and frame are so worn making it totally unusable. Last, it was clear that Sea Colony experienced a staffing shortage this summer, which is understandable- however, it was also clear that shortage extended to the lifeguards, with noticeably fewer lifeguard stations as compared to every prior summer. This jeopardizes the health and safety of the guests and opens Vacasa to serious liability. Our experience was not enjoyable this summer and so we are reconsidering our annual tradition and may opt to find something new, especially given the extraordinary rate hikes imposed by Vacasa for next summer. A quick purview of several units revealed astronomical reservation fees and an almost 60% rate increase from the prior year. Not worth the money given the condition of the unit we stayed in.
