Making Memories - House ,Decks,Docks access to Kayaks/ Pickle /Tennis R 26 .

Thank you Branden. We are glad you enjoyed the house and hopefully you return again next summer.

Thanks for staying with us. We hope to see you soon.

Thank you for your stay and input. safe travels and hopefully see you again.

We appreciate your feedback Justin and glad you enjoyed your stay at Making Memories. Hopefully you return for another visit. We try to be as flexible with check in as possible and get our guest in early to get out on the water. Thanks again

Very glad you took advantage of all the amenities. I always enjoy a nice paddle out to the shoals for morning fishing. The tennis courts are nice and as I get older the pickle ball doesnt beat me up like tennis. Thanks again

Thank you for your input on our lake house. I have addressed the issues with the floors being swept and matteras covers with my cleaning person and she assured me the floors were swept and cleaned with hard wood floor swiffer before your weekend. We have extra matteras pads in the closet of each bedroom but you need to provide your own sheets and towels. Please have respect for the owners and don't bring your dog when not permitted. Hopefully you have better weather on your next lake visit.

So sorry that your vacation at our lake house did not provide a memorable vacation time. Your complaints about the dirty dishes and pots and pans in the kitchen did not check out as credible with our housekeeper. She said that she clean the house herself and that was a non-issue. She has clean for us for the last several years and we have never had any complaints. About the ladder that came off the dock oh, so happy that no one was hurt and just hope there was not roughhousing going on with the ladder. However there was another letter on the side of the dock that could be used for climbing out of water. After checking the air conditioner we found that it had Frozen up usually due to leaving the doors opened. After closing the doors and windows and turning the fans on the air conditioner did thaw out and worked splendidly after that without having to call a service person. There is a note at the bottom of the thermostat that tells you never turn the air conditioner up more than 2 degrees at a time. Most people know this but we always like to remind Our Guest. The bed issue we can do nothing about as we just replaced all the mattresses this spring and some folks have trouble sleeping and always have trouble sleeping away from home. We hope that your next vacation at Smith Mountain Lake- in a different house other than ours will work out for you.

Accommodated guests by placing vacation home on 72 hour hold 48 hours before arrival on the Holiday weekend. Acted in good faith to allow extra time while guest having boat maintenance problems. After finalizing reservation allowed early check-in The entire home was cleaned from top to bottom before guest arrival. Unfortunately 4 items were left on top of shelf of bleached refrigerator upon guest arrival . Housekeeper was going to place the items in there cooler before leaving. The guest sent us pictures of the items along with her food already unpacked so I did not interpret as a problem. No dirty clothes or bugs in the floor the house is on a wooded lot so leaves are to be expected from time to time. We leave a small electric leaf blower to blow off the decks and docks while visiting but there is a broom if you prefer that method. After offering our home for many years this guest will not be welcomed again.

It has become apparent from feedback from renters that the house is not getting cleaned to our standards . We have switched cleaning services and will monitor the cleanliness of the house to make sure our home is clean before arrivals. The home is structurally sound and we are always investing back into our lake home to give our guests a great experience. Unfortunately there is not a trash service but you pass a disposal station leaving the area and we provide heavy duty construction bags .

Great guest. Hopefully see you again in August. Thanks again

Thank you for staying with us. We look forward to your return. Safe travels

Thanks Sandra oh, we find that the deck in itself is so conducive to sitting, long coffee breaks in the morning. So glad that you enjoyed the lake house in the quiet Cove.

Thank you for staying with us. We hope to see you next year. Safe Travels