2/10 Terrible
Carol S.
13 May, 2024
Liked: Location
Disliked: Cleanliness, check-in, listing accuracy
An unnecessarily bad experience
Summary: Paid for 8 nights & were never provided access to the contracted property. We asked for a refund. So far, no refund. Sorry to say our experience w/ this host/property (and our 1st w/ VRBO) was quite frustrating and disappointing.
---
On 20 Feb set the contract w/ check in 24 Apr. However, on 22 Apr host said she could not provide the original contracted property due to flooding. Host offered (& we accepted) alt property.
But we also asked to see the originally contracted property to verify it existed, was in fact damaged & was not otherwise occupied/rented, etc. To facilitate that, at our expense, we stayed quite near original contracted property 4/24 - 4/25. Though we asked politely & explained patiently, host refused.
Subsequently, we didn’t access either the property. We can’t identify any cost to host because of our contract.
So, we requested a refund of “most if not all” of our original payment. So far, host has not provided it.
So, w/ this property, this host & our 1st w/ VRBO arrangement, our experience was quite frustrating & disappointing.
---
Note: We didn’t want to submit a negative review, & worked diligently, patiently & professionally w/ host & VRBO to prevent it. However,
- On 26 Apr 2024, host stopped communicating w/ us.
- On 6 May 2024, VRBO “sent a courtesy email to the Host [on our behalf] …”.
o So far, no response.
Confusingly: 1 map inaccurately points east of river; in Rome learned place is actually west of river.
Carol S.
Stayed 8 nights in Apr 2024
