Private Getaway in the Heart of Columbia!

Clean, charming, and easy to get around from is a pretty solid combo. Glad you enjoyed the stay and found the location convenient. We’d be happy to host you again anytime you’re back in the area.

Hi Justin, Thank you for letting us know. It's great to hear you had a smooth stay. If you ever return, we're here to welcome you back. Take care!

Hi Tiffany, Thank you for your feedback. We’re truly sorry to hear that your experience wasn’t what you expected. When you raised concerns during your stay, we took immediate steps to address them, including scheduling maintenance and arranging additional cleaning. While some resolutions took longer than anticipated due to factors outside our control, we worked hard to respond promptly and keep you updated throughout the process. We always strive to provide a great experience for our guests and will use your feedback to improve further. Thank you for sharing your thoughts, and we wish you the best in your future travels.

Hi Natalie, Thank you so much for your feedback! We’re really glad you found the home clean and appreciated the essentials we provided. We’re sorry to hear about the concerns you had during your stay, and we want to address each one to improve for future guests. The home is located about 5 miles from downtown Columbia, in a quiet neighborhood, and we’ll be updating the listing to make this clearer to avoid any confusion. We’ll also review the photos to ensure they better reflect the home’s current look. Regarding the dining chairs, windows, and door locks, we’ve asked our team to check everything and make the necessary repairs. For the connected bedrooms and the bathroom door with two entrances (one not locking), we’ll add those details to the listing so future guests know exactly what to expect. Your feedback is incredibly helpful, and we’re always looking for ways to improve. Thank you for staying with us, and we’d love to welcome you back for an even better experience!

Hi Wendi, Thank you for sharing your feedback. We’re truly sorry your experience didn’t go as expected, especially during such an important trip for your family. We understand how disappointing this must have been, and we’d like to address your concerns. First, we know the lockbox issue wasn’t ideal. At the time, we provided the key under the mat as a quick workaround to ensure you could access the home. While not the standard we strive for, this was the best solution in the moment, and we’ve since resolved the issue. Regarding the back door and screens, we want to clarify that the back door you mentioned is not an entry point, it’s a storage area for the water heater. The screen being out of place was a minor maintenance issue, and there were no signs of tampering or forced entry. We understand that the neighborhood may have felt different from what you expected. While it’s a safe and residential area, factors like parked cars or music are unfortunately outside of our control. We do everything we can to ensure the property itself is secure and welcoming, but we recognize that the environment outside can sometimes feel unpredictable. On the topic of the refund, we completely understand your frustration. Refunds are determined based on platform policies, which consider whether the property was accessible, secure, and ready for your stay. Since you chose to leave before we could address the issues you raised, and the property was still operational and habitable, the platform did not approve a refund. We’re sorry this outcome wasn’t what you were hoping for. We’re grateful for the feedback you’ve shared, and we’ve already taken steps to address the concerns raised during your reservation. Your input helps us improve, and we’re committed to ensuring future guests have a great experience. Again, we’re truly sorry this stay didn’t work out, and we hope we’ll have the opportunity to welcome you back in the future for a better experience.

Hi Chinesa, Thanks for your feedback, it means a lot to us. I’m really sorry to hear that parts of your stay didn’t live up to expectations. We always try to make things as smooth and comfortable as possible, and it’s disappointing to know we fell short in some areas. About the issues you mentioned: Check-In: I know it’s frustrating to deal with delays, especially at 2 AM. The door lock itself was working, but the doorknob being locked caused the trouble. That was unintentional, and we’ve already reminded our cleaning team to make sure this doesn’t happen again. Washer and Dryer: The washer overflow was caused by a loose drain hose, not overloading. Once we identified the issue, we secured it, and it worked fine afterward. The dryer is an older model, but it’s safe and functional. That said, we’ll keep your feedback in mind when looking at future upgrades. Internet: The outage was tough, and we totally get how important Wi-Fi is, especially for work. Unfortunately, it was an issue with the service provider. We worked with them to resolve it and even replaced the modem to get things back up and running. Comfort Issues (Bed, Heat): I’m sorry the bed and heating setup didn’t work for you. We’ve had positive feedback from other guests, but we’ll take a closer look and see what can be improved for better comfort. Furniture: The broken chairs weren’t brought to our attention during your stay, so we didn’t have a chance to fix them. We’ll check and replace anything needed to make sure future guests don’t run into this problem. We’re glad you found our team responsive, we really do try to tackle any issues quickly and make things right. While not everything was perfect this time, we’re always working to improve, and we appreciate your honesty. Thanks again for staying with us, and we hope you’ll give us another shot in the future!

Thanks for the perfect rating. Even without a comment, we appreciate you taking a moment to leave feedback. Hope your stay felt smooth, and you are welcome back anytime you are in the area again!

Hi Nancy, Thanks a bunch for the review! We’re stoked to hear you had a good stay. We’re always working to make sure everything’s on point, so if there’s anything that could’ve made your experience even better, just let us know. We’re all about making sure our guests feel right at home. Hope to see you again next time you're in town!

Hi Rod, Thank you for your review. We take guest feedback seriously, and it’s important for us to understand how we can improve. If there’s anything specific you’d like to share about your stay, we’d really appreciate hearing from you. Your input helps us enhance the experience for future guests.